Premier Pro and After Affects error

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Newest version Premier and After Affects start but as soon as you try to do something like open or New, you get an error. Win 11 Pro Version 10.0.26100 Build 26100

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Peru BobCorrect answer

Community Expert

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html

Richard van den Boogaard

Community Expert

Please try to delete the apps and re-install them.

Hope this helps.

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DamabooAuthor

Participant

I did uninstall Premire then reinstalled with same error. Premire and After Afects have the error but photoshop & media encoder do not.

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Peru Bob

Correct answer

Community Expert

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html

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