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Known Participant
April 6, 2018
Answered

Premier Pro CC Won't Properly Import Elgato MP4's. After Recent Update

  • April 6, 2018
  • 12 replies
  • 8677 views

Hello,

I paused my video editing this morning to update to the latest version of Premier Pro, I think think's 12.01. I don't know, I've since had to reinstall the previous version.

It seems that after the update, premier will import my Eglato Game capture's MP4 video but it imports it as I 1 second video. I tried to add other videos, and they imported fine. But, non of my previously captured game footage imports properly.

I went back to the previous version of premier and those videos import just fine. However, after completing my editing, I exported the video to Media Encoder for rendering. All seemed well, I uploaded the video to my YouTube channel. My gamer intro plays and my watermark plays and the audio also plays, but the rest of the screen is just a blank, black background. Basically, the game footage isn't there. I will link to the video below. (if that's allowed.)


So whatever was done in this latest update seems to have effected the media encoder too.

Hopefully, there's a simple fix for this.

Thanks for you time.

Erik

Where is Xûr And What Does He Have (Week 31) - YouTube

This topic has been closed for replies.
Correct answer thnord

I do apologize for the longer than expected delay. We hoped to have a fix out sooner than later but in the interest of releasing a patch that was of the highest quality it took us a little longer than we hoped. The fix for this issue is now available in the dot release as of yesterday, July 16th. You'll want to make sure to update both Premiere and AME to the 12.1.2 version. I would also recommend deleting your media cache before launching any projects with this media or importing new files to prevent old cache data from continuing to give you a clip with an incorrect duration.

12 replies

Participating Frequently
April 7, 2018

me to

Kevin J. Monahan Jr.
Legend
April 7, 2018

Memnoch,

Are these QuickTime wrapped H.264 files by any chance? If so, these may be 32-bit QuickTime files which are no longer supported in Premiere Pro. You need to transcode them. Let us know if that works.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
April 7, 2018

So if we are having this issue to we need to then buy a trans-coding software to convert to the proper file?