Premier Pro Crashes after BSOD Bad_Pool_Caller
Here is the error log:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.1" build="13" source="Windows-Client">
<time year="2018" month="11" day="19" hour="12" minute="38" second="45" timeoffset="-480" timezone="Pacific Standard Time"/>
<user guid="f48227bd-0f60-4cee-9e79-3e28b77bad90"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65237" machine="Intel(R) Core(TM) i9-7940X CPU @ 3.10GHz" model="Intel64 Family 6 Model 85 Stepping 4" cpuCount="28" cpuType="8664" cpuFreq="3096 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000014A6EA8E">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000014A6EA8E" symbolname="essentialsound::ParseJSONTags"/>
<stackStatement index="1" address="0x0000000014A6E7F3" symbolname="essentialsound::ParseJSONTags"/>
<stackStatement index="2" address="0x000000000476930F" symbolname="MZ::InitializerHeadless::InitializerHeadless"/>
<stackStatement index="3" address="0x0000000004765D20" symbolname="MZ::Info::Shutdown"/>
<stackStatement index="4" address="0x000000000476650F" symbolname="MZ::Initializer::Initializer"/>
<stackStatement index="5" address="0x0000000000AC2B8A" symbolname="unknown"/>
<stackStatement index="6" address="0x0000000000AC1AA5" symbolname="unknown"/>
<stackStatement index="7" address="0x0000000000AC2104" symbolname="unknown"/>
<stackStatement index="8" address="0x0000000000AF80AA" symbolname="unknown"/>
<stackStatement index="9" address="0x0000000000AFC958" symbolname="unknown"/>
<stackStatement index="10" address="0x0000000000AFCC2B" symbolname="FE::Run"/>
<stackStatement index="11" address="0x0000000140010362" symbolname="unknown"/>
<stackStatement index="12" address="0x0000000140011CCA" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFA20DF3034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="14" address="0x00007FFA23911461" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000949E158B73A4"/>
<register name="RBX" value="0x000000000014E6A0"/>
<register name="RCX" value="0x000000000014E5E8"/>
<register name="RDX" value="0x000000000014E6A0"/>
<register name="RSI" value="0x000000001F4FEE8A"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014E410"/>
<register name="RBP" value="0x000000000014E710"/>
<register name="RIP" value="0x0000000014A6EA8E"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<dumpType>
Mini
</dumpType>
</crash>
</crashreport>
I got a bad_pool_caller BSOD after premier pro crashed while working on a project. I am well aware that you can create a new user account to edit but this is not a proper solution. Does anyone know how to fix this? Is adobe going to actually address this?
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