Premier Pro crashes on Samsung Galaxy Book5 360

Forum|Forum|11 months ago
April 29, 2025
1 reply
782 views

Good day!

I am using Adobe Creative Cloud on my new Samsung Galaxy Book5 360. Before buying it, I checked the specs and I run the Adobe Diagnostics and it says the laptop can support the Adobe suite. Nevertheless, Premiere Pro (25.2.3) crashes every time I run it. I can start the software, I can create a new project, but as soon as I import a video (no matter of big) the screen turns black and then I get the error message and the application closes.

The computer also crashes on Camera Raw (on Photoshop 26.6)

Did anybody experience a similar problem?
Thanks and regards

Crash

B

Bill Sprague

Community Expert

My first guess is that you might need to update the graphics driver.

F

FabioM.Author

Participant

Thanks, I should have mentioned that I already did that...

Kevin J. Monahan Jr.

Community Manager

Hi Fabio,

It looks like you are using one of the new Ultra CPUs, which are very new on the scene and support might be an issue at this time. Please tell us more about the footage. A good test is to transcode any footage to ProRes LT and see if that works better. Let us know if it does. Sorry for the problem.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded