Premier Pro GPU issues and crashing

Question

I have a MSI GT75 Titan 8RF

Windows 10 Pro

Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz

64.0 GB

With NVIDIA GeForce GTX 1070 driver

I recently upgraded to the 2019 version of Premier Pro which has been freezing up on me and not saving my projects (which is super fun). I recently downgraded back to the 2018 version of Premier Pro but when I save my project the whole program turns completely black besides the top menu bar. When I reopen the project (2018 version) it has compressed my project into one timeline making it uneditable (from what I can see).

Also, the program (both 2019 and 2018) are pulling from my CPU and not from my GPU. I can't find an answer anywhere on how to get Premier Pro to pull from my GPU. I do have the Mercury Playback Engine GPU Acceleration (CUDA) option when starting a new project but it is clearly not rendering from my GPU.

Please help. Has anyone else had this problem?

R Neil Haugen · Answer

Last thing first ... Premiere does not use the GPU for basic rendering ... but primarily for items on the following list ...GPU Accelerated Effects: https://helpx.adobe.com/premiere-pro/using/effects.htmlThere's also a line that appears in the Export dialog Summary section about software/hardware encoding, which only refers to whether your CPU has the Intel QuickSync hardware inside and it is enabled in the BIOS. And has nothing to do with whether or not the GPU will be involved in the export process ... which is totally covered by the GPU List given above.Next ... I would follow the trash preferences instructions as below ...Trashing Preferences: https://forums.adobe.com/thread/2126506Neil

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