Premier Pro Keeps crashing on Lenovo ThinkPad

Question

Hi,

I recentley got a new Lenovo Laptop. The specs are below:

Processor Intel(R) Core(TM) Ultra 7 155H 1.40 GHz
Installed RAM 32.0 GB (31.5 GB usable)
System type 64-bit operating system, x64-based processor

Windows 11

Premier Pro v 25.2.3

Despite having good specs, Premier Pro keeps crashing after adjusting my workspace and then will not close without me restarting my laptop. It also happens when working with captions. I never had this problem with my old laptop despite having worse specs. I have cleared by cache but still no better. Every other programme runs fine, as does Football Manager 24. HELP!

Dani_V. · Answer

Hi @Stephen30212745rr0v,Thank you for submitting a bug report and sorry you're experiencing issues. Did you recently update your laptop? Are you by any chance getting a System Compatibility Report window with start-up?There's been reports of issues with similar set-ups in this primary thread here, where a Windows update is rolling back driver versions. Do the issues in thread sound like what you are experiencing?Are your drivers up-to-date? I would ensure your Intel graphics driver is updated first, here is an article with more information about this problem.Sorry for the frustration and hope we can help you soon,Dani

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