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Pradeep231134743zc0
Participant
February 11, 2022
Question

Premier Pro not working after Mac OS update

  • February 11, 2022
  • 2 replies
  • 737 views

Hi, is anyone experiencing this thing, my premier pro illustrator and adobe acrobat not working after today's update of Mac OS 12.2.1, please suggest and solution if anyone have

 

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2 replies

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
February 11, 2022

When you say "not working" do you mean "not installing," "not launching," or "opening but things aren't working as expected?"

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Pradeep231134743zc0Author
Participant
February 11, 2022

It gets hang on the greeting page itself, I mean the crusor rotates round and round and it shows not responding on the activity monitor, not able to create a new project or even open an exsisting project

 

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
February 11, 2022

Can you screenshot the greeting page? Sometimes it shows a particular plugin that is stuck.

S
Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
February 11, 2022

Hi Pradeep231134743zc0,

 

We're sorry to hear about this. Are you getting any error codes/messages? Also, please share the system specs (CPU, GPU & RAM).

 

Thanks,

Sumeet

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Pradeep231134743zc0Author
Participant
February 11, 2022

Hi, it's Macbook Pro M1 with 8 core CPU and 8 core GPU

 

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