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cj7393
Participant
June 6, 2022
Question

Premier Pro playback suddenly not working

  • June 6, 2022
  • 1 reply
  • 163 views

I was just editing a video when suddenly the playback stopped working and all videos are black when I move over them with the curser. In the media libray I can still see the thumbnails but I can't click on the videos. The program itself is not frozen but I can't do anything. I'm not really sure how else to describe it. I tried all the tips I could find about playback issues but so far nothing has worked. I hope maybe someone has another idea for me to try? Thank you! 

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1 reply

nishu_kush
Legend
June 6, 2022

Hi cj7393,

 

Thanks for writing in and sorry for your issue.

Would you mind sharing more details? What are your system specifications (CPU, GPU, RAM, OS version)? Details of the footage (frame size, format/codec)? Also, is it happening in multiple projects?

Let us know, we're here to help.

 

Thanks,

Nishu

cj7393
cj7393Author
Participant
June 7, 2022