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AntonK_1984
Known Participant
Apr 17, 2023 11:09 PM UTC
Question

Premier Pro Setting "Syncing failed with error code 0.00" / After Effects "Authentication failed"

Hello,

 

Premier Pro and After Effects do not sync settings with Adobe CC. 

Premier Pro 23.3.0 (build 61) - "Syncing failed with error code 0.00"

After Effects 23.3.0 (build 53) - "Authentication failed. Check network connection, Adobe Id, and password. Please try again"

 

PC: Windows 11 Pro 22H2 OS build: 22621.1555 Windows Feature Experience Pack 1000.22640.1000.0

 

Adobe CC titles and files do sync though. 

 

We have tried the following:

1. Uninstalled all Adobe CC software, ran CC Cleaner Tool, manually deleted Adobe folders/files from Documents/Program Files/Program Data/AppData folders. Ran Registry clean-up utility. Restarted the system and reinstalled Adobe CC. The issue persists.

 

2. Reinstalled older versions of Premier Pro. Didn't help.

 

3. Logged out from Adobe CC, deleted folders under C:\Users\[Uer Name]\Documents\Adobe\Premiere Pro\23.0. then ran Premier with a successful log-in from the Premier Pro itself - the problem is the same. 

 

4. Tried VPN - didn't help.

 

5. Disabled antivirus - didn't help.

 

I suspect the issue is in the Adobe CCsuite itself. Please advise if anyone encountered and resolved the settings sync issue.

Thank you. 

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    5 replies

    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    Jul 7, 2023 7:50 AM UTC

    Try:

    Open Task Manager: Close all the Adobe Creative Cloud Services

    This Error Code might be caused by the Creative Cloud CoreSync running in the background.

    Translate
      Notchristopherwalken
      Participant
      Jul 7, 2023 12:05 AM UTC

      Been having this problem for the last few months. Some things I do temporarily solve it, but it always comes back. Incredibly aggravating. Anyone have a solution for this yet? 

      Translate
      DJP2014
      DJP2014
      Inspiring
      Jun 30, 2023 1:50 PM UTC

      Been having the same issue for the last few updates. Getting error code 501 & 516.
      Wondering if my Mac being managed by Okta is the issue?

      Translate
      빵빵띠끼야
      Known Participant
      Jun 27, 2023 9:46 AM UTC

      same error

      Syncing failed with error code 501 & 516

      It sudden happen.

      nothing change system

      Today. Sync settings sucesse at PM_13:00

      I change UI a little and try sync settings at PM_17:00

      then it failed!!

      two device occure same issue

      Since then still can't sync

       

      MAC STUDIO M1 ULTRA 20core CPU / 48 core GPU / 128G MEMORY / OSX Ventura 13.4

      MACBOOK PRO M2 MAX 12core CPU / 30 core GPU / 64G MEMORY / OSX 13.4.1

      Premiere Pro ver.23.5

      Translate
      AntonK_1984Author
      Known Participant
      May 16, 2023 3:09 AM UTC

      UPDATE: After Premier Update the Error code got changed to -501

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