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cocopops13
Known Participant
July 4, 2019
Question

Premier pro so slow in rendering titles and keeps crashing it is unusable

  • July 4, 2019
  • 4 replies
  • 1006 views

Can anyone help - i cant use it, it is so slow and then crashes what can I do

    This topic has been closed for replies.

    4 replies

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    July 5, 2019

    first steps:

    01. trash preferences

    02. clean media cache

    03. delete the render files

    S
    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    July 4, 2019

    Hi cocopops13,

    Performance in Premiere Pro is dependent on several factors. We would need more info to troubleshoot the issue properly. Please provide your system specifications (OS, CPU, GPU, and RAM) and media specifications (format/codec, frame rate, and frame size).

    Let us know, we’re here to help.

    Thanks,

    Sumeet

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 4, 2019

    FAQ what info should I give....

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    July 4, 2019

    in order to be able to help you, please help us and provide more detailed information

    on whats happening with you. share your system specs as well... thanks!

    C
    cocopops13Author
    Known Participant
    July 5, 2019

    Hi Carlos

    I am using Prem Pro 13.1 Magician

    My graphics card is 430.86 Gr force GTX 1050

    I am using Windows 10 Home version 10.0.17134 Build 17134 System type x64

    Processor Intel R Core TM i7-8550u@1,80GHz 1992Mhz

    I have Mercury PLayback engine GPU Acceleration Cuda

    It was working fine until I updated to 13.1 Magician and it prompted me to update to the latests nvidia driviers which I did. Since them takes a long time to render titles and also crashes then playback is lagging and slow.

    I also not able to use green screen functionality it doesn't work

    I can upload the project to dropbox if that helps just let  me know the email address to share it to. This is my work so I need to fix this asap

    Thanks

    Jane

    [duplicate answers deleted by mod]

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    July 5, 2019

    cocopops13​ Hi Jane, it might be a bug being worked on by the engineering team to fix, but:

    Please try to update your graphics card here:  https://downloadcenter.intel.com/download/27988

    If the driver complains about an OEM driver try these steps to manually install: https://www.intel.com/content/www/us/en/support/articles /000005629.html

    If none of that works, please log a bug and contact support. Let them know the manufacturer and model of your PC

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