Premier PRO v14.9 Extensions command is greyed out. 2021

Forum|Forum|5 years ago
February 14, 2021
2 replies
2026 views

Hi. I am trying to access Drag Zoom pro extension that I installed in Premiere Pro, but the

Window>Extensions command is greyed out. I cannot figure out why. I used it a couple weeks ago without any problem.

I tried to close Premiere and open while resetting preferences but it is still greayed out.

Any suggestions?

I got a new PC build just a month ago with Windows10.

Error or problem

This topic has been closed for replies.

JurasJan

Participant

For my expierence what helped me is that I installed free plugin from Adobe Creative Cloud and then I could see other my installed plugins

N

nata_ontheroad

Participant

i'm trying to install frame.io directly from creative cloud. it says installed on the cloud but I can't find it under window - extentions since it is greyed out. I have version 23.1 any suggestions?

H

Henrique251344458ckx

Participant

Hello, I'm having the same issue too, did you ever fix this issue?

Ann Bens

Community Expert

This was fixed in 14.9. Please reinstall Premiere and maybe the extension.

A

AnežkaAuthor

Participant

Hi I already have v14.9 but I did what you suggest and reinstall premier pro anyway. My extensions command is still greyed out plus I tried to install the Drag Zoom Pro extension but I wasnt able to. It shows : Couldnt install plugin, please try again. Error code -6. Plugin not compatible. But that is not correct becouse this plugin is compatible.

Ann Bens

Community Expert

How do you know its compatible.

Did you contact vendor?

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