Premier Source Monitor not playing video...

Thank you:

• What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro 2019 (Version 13.1.2)).

Premier Pro 2019

• Have you installed the recent updates? (If not, you should. They fix a lot of problems.)

Yes, I've removed and reinstalled/checked for updates

• What operating system? This should include specific minor version numbers, like "Mac OSX v10.10.5"---not just "Mac".

Windows 10

• What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container," not just "QuickTime".

Not sure how to check container, but source footage is MP4 files.

• If you are getting any error message(s), what is the full text of the error message(s)?

No error messages, just no video being played when playing in the source monitor.

• What were you doing when the problem occurred?

It has never worked properly on the new laptop

• Has the same media with this computer system ever worked before?

No,  but works from my PC which is same OS just different hardware specs

• Did you update your project from one major version of Premiere Pro to the next, and then saw problems in the project?

No

• Tell us about your computer hardware. Be especially certain to tell us about your OS, CPU, RAM, GPU (make, model, driver version), any third-party I/O hardware (e.g., AJA, Blackmagic) and the type of media drives you are using.

Dell Inspiron 5570. i7 8550U 2TB SSD 16GB DDR4 RAM 4GB GPU

• Is the media playing back on a fast enough drive?
• Is the drive connected to a high speed port on the computer?
• Are you using Mercury Playback Engine GPU Acceleration?

Have tried both options

• Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)?

Yes

• Does the problem only happen with your final output, with previews, or both?

I can't view the video playing in the Source Monitor after double clicking the file from the media browser

• Do you have a crash log that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it?

No

• • FAQ: How do I post a Mac OS X crash log?
  • FAQ: Where do I find Premiere Pro crash logs on Windows or Mac?
• Do you have a project file that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it?

Have tried creating multiple projects and happens with all of them.

• Do you have a sample video clip that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it?

Have tried with multipe video files and result is always the same

• Also Helpful:
  • What other software are you running?

None

• Do you have any third-party effects or codecs installed?

No