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Participating Frequently
April 19, 2024
Question

Premier using alot of VRAM and crashes if it doesn't have enough by "unable to create Image Buffer"

  • April 19, 2024
  • 2 replies
  • 5928 views

Hello There ,

Regarding Premier pro Crash -

 

 

 

From sometime when I edit on timeline I'm facing error sometimes like - "Unable to create Image Buffer " and sometimes" Frame substitution error " and the clips goes black thereafter.

 

Previously it was working fine ..

 

I've tried several things to solve the issue like

- Upgrading Ram to 24 GB/ Changing Ram (8+8)

- Tried different projects/ Different Project Files

- Tried Various versions installing from 19 to 24

- Tried Installing windows multiple times, shifting to win 10

- Tried Upgrading all drivers

- Tried Working on Internal HDD / External Samsung T7 SSD

 

- Tried clearing Media cache 

 

- Tried Allowing custom VRam space upto 150+ GBs 

 

And a lot of things which I found ...

 

One major thing I've noticed that , Whenever I load the data , it creates a lot of VRam memory over 100+ GBs , And maybe stuck when that memory freezes or doesn't increase more .

 

 

 

Please let me know 

 

 

 

 

 

 

System Specs Currently

I7 9 gen Asus ROG Laptop

1650 Gtx Graphics Card 

16 GB RAM

256 GB internal SSD

1 TB HDD

Win 10 Home Edition

This topic has been closed for replies.

2 replies

Participating Frequently
April 19, 2024
  • Regarding same concern Tested on Different Machine 

 

 

Same Issues While in this System I've allocated 450+ Gb of VRAM and it didn't give any error till time the memory reached 317 GB and it didn't increased, thereafter an ocean of errors and  media not visible or Black screen.

 

All media files are at 1080 p with different Cameras and I'm using timeline at 1080 , 29.97 Fps

 

System Info 

 

Lenovo IdeaPad Gaming 

 

i7 9 gen 

 

1650 Rtx Graphics 

 

500 GB internal SSD 

 

External 1 TB SSD for data retrieval 

 

24 GB RAM 

Community Expert
April 19, 2024

Hello, It sounds like you've encountered persistent issues with Adobe Premiere Pro related to image buffer errors and frame substitution errors, which can be quite frustrating. Given the extensive troubleshooting steps you've already taken, here are additional methods to try, including steps specifically addressing MOGRT files:

Method 1: Clean GPU Driver Reinstallation

Use DDU to Remove GPU Drivers:

    • Download Display Driver Uninstaller (DDU) from a reputable source.
    • Boot your computer into Safe Mode.
    • Run DDU to completely uninstall your GPU drivers, ensuring all remnants are removed.
    • Restart your computer normally.

Reinstall GPU Drivers:

    • Visit the official website of your GPU manufacturer (NVIDIA or AMD).
    • Download and install the latest compatible driver for your GPU model.
    • Restart your computer after installing the new drivers.

Reset Adobe Premiere Pro Preferences:

    • Hold down the Shift key while launching Adobe Premiere Pro.
    • A dialog box will appear asking if you want to reset the preferences. Click Yes.

Test Adobe Premiere Pro:

    • Open Adobe Premiere Pro and check if the issues persist.

Method 2: Remove Plugins, Cache, and Problematic MOGRT Files

Remove Plugins:

    • Navigate to the directory where Adobe Premiere Pro is installed.
    • Look for the Plug-ins folder and temporarily move all plugins to a backup location outside the Premiere Pro directory.
    • Restart Adobe Premiere Pro and check if the issue persists. If it resolves, gradually reintroduce plugins one by one to identify the problematic one.

Clear Media Cache:

    • Open Adobe Premiere Pro.
    • Go to Edit > Preferences > Media (Windows) or Premiere Pro > Preferences > Media (Mac).
    • Click on Clean under the Media Cache Database section.
    • Confirm and allow Premiere Pro to clear the media cache.

Remove Problematic MOGRT Files:

    • Identify and remove MOGRT files used in your Adobe Premiere Pro projects, especially those causing issues.
    • Temporarily replace them with alternative templates or remove them entirely from your project.
    • Check if the issues persist without the problematic MOGRT files.

Additional Tips:

  • Ensure your system meets the minimum requirements for running Adobe Premiere Pro, including GPU specifications.
  • Monitor system resources (CPU, RAM, GPU) while using Premiere Pro to identify any unusual spikes or constraints.
  • Keep your operating system and Adobe software updated to the latest versions available.
  • If possible, test Adobe Premiere Pro on another system to determine if the issue is hardware or software related.
  • Consult Adobe Support for further assistance if issues persist despite troubleshooting steps.
T-Sal
Participating Frequently
April 20, 2024

(*First off all little mistake - 2 nd System I've tested on is i7 11 Gen )

 

1- As Ive done Fresh Installation of windows multiple times All drivers I've installing Freshly .

 

2- Preference resets checked 

 

3- No Mogrts  are installed.

 

4- System does meet minimum requirements, What else I needed to edit 1080 p videos

 

5-System resources monitored which I've discussed about ( Kindly update about that why it's taking that much Vram)

 

OS updates Tried 

Software Upgrade/Degrade tried

 

- Tested on Another Device with higher Specs

 

Kindly help out with this

Participating Frequently
April 19, 2024

Hello There ,
Regarding Premier pro Crash -

 

From sometime when I edit on timeline I'm facing error sometimes like - "Unable to create Image Buffer " and sometimes" Frame substitution error " and the clips goes black thereafter.

Previously it was working fine ..

I've tried several things to solve the issue like
- Upgrading Ram to 24 GB/ Changing Ram (8+8)
- Tried different projects/ Different Project Files
- Tried Various versions installing from 19 to 24
- Tried Installing windows multiple times, shifting to win 10
- Tried Upgrading all drivers
- Tried Working on Internal HDD / External Samsung T7 SSD

- Tried clearing Media cache 

- Tried Allowing custom VRam space upto 150+ GBs 

And a lot of things which I found ...

One major thing I've noticed that , Whenever I load the data , it creates a lot of VRam memory over 100+ GBs , And maybe stuck when that memory freezes or doesn't increase more .

 

Please let me know 

 

 


System Specs Currently
I7 9 gen Asus ROG Laptop
1650 Gtx Graphics Card 
16 GB RAM
256 GB internal SSD
1 TB HDD
Win 10 Home Edition

John T Smith
Community Expert
Community Expert
April 19, 2024

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum