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M
manet3043597
Participating Frequently
July 26, 2020
Question

Premiere 14.0 / Low-level exception occurred in: (Device Controller).....Also timeline not playing.

  • July 26, 2020
  • 1 reply
  • 350 views

Can't seem to get my timeline playhead to play, also i keep getting this error. Does anyone know how to fix this? i was working on a huge project and decided to update...bad idea!!! I have a MacBook Pro (Sierra 10.13.4)

 

Thanks so much!

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1 reply

M
Michael Grenadier
Legend
July 26, 2020

you should be able to revert to premiere 2019.  You have the option to keep earlier versions when you do an update.  I've got 2017, 2018, 2019 and 2020 on my macbook pro.  Unfortunately adobe will not allow you to reinstall 2017 or 2018 but 2019 is still available.    How old is your macbook pro?  I've got a 2012 machine .  It has a few issues with 2020...  You might want to update to high sierra.  that's what I've got running.

 

You might also want to tell us your source properties and your sequence settings.

M
manet3043597Author
Participating Frequently
July 26, 2020

It's doing it on 2019 (but super fast playhead) also..... I have Macbook 2018 and I have reset all preferences both holding alt and shift alt when opening. I updated sierra also and nothing.

 

 

 

M
manet3043597Author
Participating Frequently
July 26, 2020

oh yea i even tried reinstalling and nothing 😞

this is very strange.....cleared cache just in case. 

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