Premiere 2017.1; Mercalli v4: At the moment not available please wait a moment and try again

Hello, I can not process the video with Mercalli in the premiere. Premiere say:" At the moment not available please wait a moment and try again". Tried to reinstall - unsuccessfully. I tried to change the settings of frames in the project - unsuccunsuccessfully. I tried to change the settings of frames in the project - unsuccessfully.

(windows 10, 32 ram gb, gtx 980, ryzen 1800x)