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FelixKoehler
Participant
November 8, 2016
Answered

Premiere 2017 doesn't open/crahes when starts

  • November 8, 2016
  • 2 replies
  • 243 views

I just installed the new Premiere 2017 and couldn't be more frustrated. When I start Premiere, the loading screen appears for 3 seconds, then everything crahes and freezes. At this point, I can't even open Task Manager but have to restart my Laptop.

Specs:

Windows 8.1 64 Bit

16GB RAM

Intel i7 3630QM CPU @ 2,40GHz

Nvidia GeForce 670MX (newest Driver is installed)

I'm begging you to help me, I do this for a living and every hour I can not work on my projects costs me not only time but money.

Sincerely,

Felix Köhler

    This topic has been closed for replies.
    Correct answer John T Smith

    First, the newest NVidia driver is not ALWAYS the best... so try a previous driver

    Second, Previous versions see Ann and my replies in https://forums.adobe.com/thread/2200922 if you just can't get 2017 to work

    2 replies

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    FelixKoehlerAuthor
    Participant
    November 9, 2016

    Thank you so much, it was the Nvidia Driver. BUT Premiere Pro 2017 does not support GPU anymore, how can I fix that?

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    November 8, 2016

    First, the newest NVidia driver is not ALWAYS the best... so try a previous driver

    Second, Previous versions see Ann and my replies in https://forums.adobe.com/thread/2200922 if you just can't get 2017 to work

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