Premiere 2017: Failure media correspondence

Forum|Forum|9 years ago
November 6, 2016
3 replies
601 views

I updated Premiere CC 10.4 to Premiere 2017.

I ran Premiere and opened the last project, but all media files are marked as "offline". If i try to reconnect files, I have no audio and i get a message of "failure media correspondence".

If I open a new project and import the same files, i get no audio.

All these files have been used (and all were working) in Premiere CC 10.4; I tried to uninstall and reinstall all versions of Premiere and Media Encoder, but it sill doesn't work. I had the same problem whne updating from 10.3 to 10.4

How can i solve this problem? Thanks!

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Correct answer Ann Bens

Clear all media cache again and rename top folder the footage is in.

danieledalvitAuthor

Participant

Really thanks to Ann.

First, I deleted all files in Media Cache and Media Cache Files, but it still didn't work.

When I renamed the top folder and opened the project, it searched for multimedia files and I have video and audio.

Thanks! You saved my work!

Ann Bens

Community Expert

Just deleting media cache is sometimes not enough.

Renaming forces Premiere to make new links.

A

adamg25083311

Participating Frequently

I was having the same problem, i went into the folder that all the media cache folders were at and deleted all the files out of both the media cache and media cache files. then i qued up the file to render out and it's working fine now. i don't know if that helps you but it did help me.