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OzzyofLA
OzzyofLA
Inspiring
April 16, 2017
Answered

Premiere 2017 Not Locating Media Properly - Slow / Freeze

  • April 16, 2017
  • 2 replies
  • 2686 views

Hi Adobe Forum,

I am finding that PP2017 has problems that did not exist in prior versions and it is costing me days of work.

One of the most notable is the inability of the program to Locate Media when I start up my projects. It will find about 10% of the footage in the project before stopping. At that point I am forced to manually Link the remaining media.

It is worth noting that the files I use in my Sequences are linked without issue... but the media in the rest of my project is "Pending" indefinitely.

If I attempt to LINK the media for the whole project it will work for about 5 minutes, using a good amount of CPU power, then suddenly stop for no apparent reason, using 1-2% of my CPU. At that point I have to Force Quit, and I get the "A serious error has occurred" message. The saved Recovery File is Zero KB and useless.

Although it is taking me many hours, I have found that if I try to relink individual files, or smaller segments of the whole project, it will work. The process is slow though. Relinking 450 clips takes about 5 minutes. Previously that would have taken 10 seconds.

I am running:

OSX 10.12.4

3.1 Xeon

64GB Ram

980Ti

Project and media is on a LaCie 8Big 48TB Thunderbolt 2 RAID

Can anyone speak to this strange behavior in Premiere? I've deleted all the caches as a few other posts recommend.

Adobe, can you please test new versions of CC much more thoroughly on multiple Operating Systems before releasing them? Use massive projects (40,000 files+) as well as small ones, with different mixes of storage devices, etc... It is clear to me that the forums are full of angry customers who wonder why every upgrade is a roll of the dice, costing a lot of time and lost business.

This topic has been closed for replies.
Correct answer OzzyofLA

Okay!

I found a solution:

Starting a new project and importing the troubled project file seems to have solved the Media Loading issue. Even with my high powered machine it took about two hours to accomplish the import, but now when I open the project it immediately loads all the files in under 2 minutes.

For reference, my project contains 50,000 files. A mix of high end cinema files down to .mp4s and After Effects comps.

Hope this helps someone.

2 replies

OzzyofLA
OzzyofLAAuthorCorrect answer
Inspiring
April 16, 2017

Okay!

I found a solution:

Starting a new project and importing the troubled project file seems to have solved the Media Loading issue. Even with my high powered machine it took about two hours to accomplish the import, but now when I open the project it immediately loads all the files in under 2 minutes.

For reference, my project contains 50,000 files. A mix of high end cinema files down to .mp4s and After Effects comps.

Hope this helps someone.

    ruweez
    ruweez
    Participant
    May 21, 2017

    This did not work for me. PP 2017 Still can't find any of the media files.

    R Neil Haugen
    R Neil Haugen
    Legend
    May 21, 2017

    Well, if you want help, help us help you.

    OS/CPU/RAM/GPU/vRAM, how many discs are in use in/to your computer, how attached (internal, USB3, Thunderbolt ... ) and how have you used the various drive devices in your project.

    Also, the type of media involved & what created it, and ... did you import via PrPro's Media Browser panel by navigating to & selecting the files, and either 'ingest' or 'import' ... or did you bring them in via the OS Finder/Explorer utility? And is this a project started in your current version of PrPro, or one you'd migrated forward into a newer version of PrPro than it started?

    Neil

    Everyone's mileage always varies ...
    R Neil Haugen
    R Neil Haugen
    Legend
    April 16, 2017

    I can address some of your last bit. First, this is a user-to-user forum, with some attention from the Product Support staff ... who are not on the PrPro development team. So you're not addressing "Adobe" here, but other users ... like me. For saying something to Adobe ... use the bug/feature request form. Those are delivered in some sort of tabulated form to all senior managers ... who don't visit these forums.

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    From meeting some of the engineers for PrPro over the last three NAB's in Vegas, they do test on both Mac & PS OS's ... actually, as might be expected, most of the engineers come from a total Mac background. They are more comfortable on Mac's, that's what they edit with at home ... so yes, they know Macs.

    However, Apple isn't operating the way it used to ... back when it was proud to be the home of all "pro" graphics work. They used to give the vendors who made gear & software for their OS quite a good lead-time to test before rolling out a new OS ... and were very interested for feedback from those vendors if they hit issues. A lot of aisle-talk among vendors over those NABs has been around the sadly reduced time to test an OS on their gear or software, and further ... when they'd call Apple to say hey, there's an issue here, the response was to the "Yea, whaddya expect us to do about your problem?" sort of thing. Not the good old days.

    And of course on these forums you "hear" from people having problems, that's the whole point of having them, right? The vast majority of people aren't having issues and are just working away. From talking with some of the staffers, they say the number of people as a percentage of the entire user-base that's having any one major issue is still rather small. Of course, when any of us is hammered by something, it doesn't matter at that moment if we're the only one with the issue or not.

    We're not working ... and we don't know squat about what percentage of the user-base has an issue, and when I've been hammered, I sure don't! I just want it working ... now!

    As clearly you do.

    Now ... a question ... you say the files in your sequences are fine, but other media isn't ... so is this other media you've imported through the Media Browser's Import function, but not used yet ... what? It sounds like you're referring to imported but unused (yet) media/assets.

    Neil

    Everyone's mileage always varies ...
    OzzyofLA
    OzzyofLAAuthor
    Inspiring
    April 16, 2017

    Hi Neil,

    Haha thanks!  You've responded to my Post Script thoroughly.... I also attend NAB on a regular basis and am aware that it isn't often that Adobe combs these forums. Sometimes they do though. I have a few truck-loads of gripes to dump on Apple as well. You are right in that the issues here are a combination of factors from different companies. They have lost their "pro"-leaning edge and need to get it back.

    To answer your question, yes, my unused media will not link when I open my project and it is very slow if I do it manually, typically freezing after just a few minutes.

    R Neil Haugen
    R Neil Haugen
    Legend
    April 16, 2017

    It is frustrating to always feel a certain amount of being held ... hmmm ... something ... by the makers of the stuff we use. A camera  with some wowzy new and very useful features ... and just a little glitch, you get artifacts in your media when you actually use the new feature. Oh joy.

    (Yes, had that happen. NOT thrilled, but hey ... the camera was still in all a very good rig ... just couldn't do what I'd expected to do with it.)

    And PrPro is such a love/not-love software. Some things so fine, others ... okay. And some things ... um, really?

    Such is Life ... but glad to see a new project file got you working. 50,000 items ... wow!

    Neil

    Everyone's mileage always varies ...
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