Known Participant

Question

Premiere 2019 v 13.0 crashes after 1 min

Forum|Forum|7 years ago
October 16, 2018
23 replies
24513 views

Hi.

Just updated to the latest version (v 13.0), and the "crash report" window appears after 1 min of running the program.

The previous version 2018 v 12.1.2 and 2017 v 11.1.4 works perfect. Any solution?

My specs:
Hp Omen

cpu: i7-7700 2,80ghz

Ram: 16gb

Video: Geforce gtx 1050 Ti (4Gb)

This topic has been closed for replies.

Ann Bens

Community Expert

Just saying it crashes and hangs without any background info its difficult to help you out.

Start a new thread.

sandnesk34517509

Participant

Started using this program everybody says is so professional and good at work. It just crashes and crashes. And haaangs. Its actually unusable. I expected to come to heaven with Premiere Pro 2019 after using other "less" pro program thru 20 years.

caroline_edits

Community Manager

Hi all!

If updating your GPU drivers doesn't fix the issue and Premiere is crashing on launch, it may be a permissions error! Check out this link. I know it says it's for Illustrator but it works for all Adobe apps.

Preferences folder read-only error | Permissions issue

Caroline

JoshHunt57

Participating Frequently

mine is constantly freezing up. quit working on new features and work on getting it stable. I am going to my old video editing system until this can be fixed.

V

Vetteking95

Participant

Please download the attached file to view this post

10111544.doc

R Neil Haugen

Legend

This is primarily a user-to-user forum, with support from Product Support staff under Kevin Monhahan (NOT on the engineering team) and some help from engineers recently who've been actually responding in some threads directly on this forum.

Still, posting a full crash report here is kinda useless ... we're not engineers, wouldn't have a clue. However, posting a crash report on the bug/feature UserVoice system goes directly to the engineer's system ...

Neil

Adobe Bug /Feature service: https://adobe-video.uservoice.com/forums/911233-premiere-pro

Everyone's mileage always varies ...

Steve_Cre8tv Media

Participating Frequently

Hey Neil, I’ve been using latest 2019 PremPro on my Win10-64bit dual Xeon nvidia quadro m4000 system, and now when I want to Queue any media up to the Media Encoder, it will load the AME, but wont insert the link inside the AME user interface... then when I go back to PP, my sequence is frozen on last video frame where playbar was... then when I try to exit program, it goes to “not responding”... the only way I can get out of it is to go to Task Manager” and end task, then restart PP.... very frustrating.... any thoughts? Thanks, Steve

caniSol

Participant

How in Premiere pro to choose video the card?

This was what helped me. I hope this helps you too.

julianm44443758

Inspiring

Canisol can you please post the direct url because my computer doesnt let me click on links, thanks so much

julianm44443758

Inspiring

To add to my post from a few days ago although 80% of the crash frequency has disappeared often still if I click on S or M on the audio track the time class comes in and rolls often forever so it seems that theres something wrong with the audio side in premiere Pro coz imy drivers are up-to-date

allnet7346113

Known Participant

I posted this in another adobe thread, but I'll repost here in hopes it helps.

Here's a few things that has helped me so far with having the same issues.

1. Make sure All tabs in the Project Panel are in List View.

2.Update graphics driver ( download the update DIRECTLY from the manufacturer website....ie NIVIDIA.COM for me....instead of using Device Manager.

3. Make sure your project is saved on your internal drive, NOT on Creative Cloud

So far these steps have helped me. Will update if it goes awry again. Crossing fingers!

floriank9622911

Participant

I have the exact same issue - Adobe please fix!

Already spent hours and nights to try different Nvidia GeForce 1050 drivers on my system. Since I am on 13.0 I have to think about moving to another video editing platform

Will call in tomorrow to terminate my CC suite!!!!

R Neil Haugen

Legend

First, one thing about the Adobe apps is the ability to run multiple versions installed at the same time. Meaning you can keep working in one while waiting for a fix for a new version to work in your setup. Like many I typically have several versions installed.

And tend to keep working projects in their versions. You can't do that with say Resolve, which hath it's own joys and troubles. (Yea, I use that too.)

Second ... there's another thread on early or instant crashes, you might try the fix for that, removing one file:

Premiere Pro CC 2019 crashes on startup

Neil

Everyone's mileage always varies ...

H

husamelketaiaby

Participant

This is still happening!!!!