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Assistant5FA6
Participant
September 6, 2023
Question

Premiere 2020 14.3 - Productions won't open

  • September 6, 2023
  • 1 reply
  • 576 views

Anyone expreience this? -> Having this issue where trying to open productions on my system crashes the entire thing. Immediately get a message stating "a serious error has occured" and my work is trying to be saved. I can open regular projects just fine. But even trying to make a new production, putting it on my desktop, and referencing it completely crashes Premiere. Has anyone ever seen anything so specific to only Productions? *There are three of us working in Adobe on a shared storage but I'm the only one having this issue.

 

MacOS Catalina 10.15.7, using Premiere 2020 14.3 (we can't upgrade for editing reasons)

 

Any suggestions?

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    1 reply

    mattchristensen
    mattchristensen
    Legend
    September 8, 2023

    @Assistant5FA6 I'm sorry that's happening. It sounds like an issue we fixed in Premiere Pro 22.0, but you can fix it yourself on your version. There's a certain settings file that if it becomes corrupt or sometimes is just empty (0 bytes), it will crash when opening a Production.

     

    The file is found here: /Users/[USER]/Documents/Adobe/Premiere Pro/14.0/Profile-[USER]/Production Panel Settings

     

    Try moving that file to your desktop so that Premiere Pro will create a new one, and let me know if that gets you working again.

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