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Langford_103
Participant
May 21, 2020
Question

Premiere 2020 crashing when hitting Ctrl+M (File/Export/Media...)

  • May 21, 2020
  • 4 replies
  • 2513 views

I downloaded Premiere a few days ago off Creative Cloud.  Was working on a small project and exported a few times with success to show others my progress.  Now... every time I try to export it crashes before even getting to the menu that displays before actually exporting.  I fiddled with "dumbing down" the file and even tried uninstalling the program, restarting, re-installing... same thing.  I even opened a new project and inserted one 50MB file.. same thing (so it's not a issue of being a large file).  I even opened a new project and tried the export command before dragging in any file at all... same thing. No error message on crash, just ends up "(not responding)"

Please help 

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4 replies

R
Ryan250675431p8l
Participant
August 5, 2023

I've been having this same issue for the last couple of days off and on. I have to close out of Premiere Pro and start over. I've lost a lot of my work several times now. I try to save as often as possible to avoid this, but out of habit, I have forgotten a few times. Is anyone else having this issue once again? I cannot save when it crashes (not responding). I've uninstalled and reinstalled, as well.

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    June 16, 2020

    FYI, Premiere Pro 14.3 has shipped and includes the fix for export using NVIDIA GPU without NVENC

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    May 26, 2020

    If you would like to verify on your system, we believe we have a fix for this issue in Premiere Pro 14.3 Beta build 24+. 14.3 Beta will install separately from 14.2, so it should not affect 14.2. You can find 14.3 Beta in Creative Cloud under Beta apps.

     

    Thank you.

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    May 21, 2020

    Is this with Premiere Pro 14.2? If so, could you please try going to Preferences > Media and uncheck “Enable hardware accelerated encoding and decoding (requires restart)” then Save, Quit and relaunch Premiere Pro. Does Export now work?

     

    Thank you.

    L
    Langford_103Author
    Participant
    May 21, 2020

    It was Premiere Pro 14.2 but I actually went down to 14.0 incase it was due to a recent update (I'll wait for a while before doing another update).  Upon restart I see your message and tried that too. One of the two did they trick because I'm in good shape now.  Thanks!

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