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sjdewalt
Participant
November 24, 2019
Answered

Premiere 2020 not opening

  • November 24, 2019
  • 10 replies
  • 42921 views

I updated to Premiere 2020 yesterday without issue. Today Premiere will not open. The launch screen appears, it starts to load, then a crash notification. From the report:

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000060
Exception Note: EXC_CORPSE_NOTIFY

 

I've tried uninstalling and reinstalling several times without luck. I'm working on an iMac with Catalina 10.15.1. 

    This topic has been closed for replies.
    Correct answer Vinay D.

    Hi sjdewalt.

     

    Please go to Apple Menu>System Preferences>Security & Privacy>Privacy tab>File folder access>Premiere Pro and check if the Documents folder is checked or not. If not, then check and restart your Mac and launch Premiere Pro.

     

    //Vinay

    10 replies

    V
    Vinaytigga
    Participant
    October 14, 2022

    Vinay

    R
    Rawaha2569026156xa
    Participant
    August 17, 2022

    i am clicking it and its not respone me its just like stuck please help me the also removed

    R
    Rawaha2569026156xa
    Participant
    August 17, 2022

    i update abode 2020 to 2022 when update is done my both premiere pro are not opening 

    You do not have permission to open the application “Adobe Premiere Pro 2020”. 

    it show this after opening my 2020 premiere pro

    J
    jimc50402384
    Participant
    January 7, 2021
    After trouble shooting, the culprit for me was the 'Logitech Options’ application needed to control the Logitech MX Master 3 mouse.  This mouse is advertised to work exclusively with Premiere Pro in terms of mapping functionality for the 6 buttons. 
     
    I tried removing all 3rd party plugins, deleting cache, resetting preferences, and importing the project as a single sequence in a new project.   Nothing worked; however, after completely uninstalling the latest ‘LOGITECH OPTIONS’  app, I am now able to open ALL Premiere Pro projects.    
      W
      wrighth1
      Participant
      December 25, 2020

      Hi, I have just subscribed to creative bundle on my MacBook Pro and downloaded Premier Pro to edit Insta360 X2 files. The program starts to launch and gets stuck on loading OCFX plugin- it just sits and I have left if for an hour and no change. Any ideas. thanks

      C
      Christopheles
      Participant
      September 19, 2020

      This solution is not working on my MAc laptop, latest OS, latest PPro install as of 09/19/2020. also tried the type folder delete in version 12. No luck.

      Christopher Wright
        S
        SnowballNYC
        Participant
        September 19, 2020

        I am having the same problem. I cannot open any new files created in the last several days. In the privacy tab as pictured above, the boxes are all checked. No matter which project I open, (stored on an external hard drive, (which has never created a problem before) Adobe Premiere Pro 2020 stops responding. This seems to coincide with the latest updates to PP2020. I forced quit PP and it reactivates, but doesn not respond. 

        S
        SnowballNYC
        Participant
        September 19, 2020

        Resetting the preferences, and reducing the amount of video files stored on my hard drive seems to have fixed the problem... 😅

        L
        luas82
        Participating Frequently
        June 24, 2020

        Any solutions to this, new mac and this has been a pain in the ass.  

         

          L
          luas82
          Participating Frequently
          June 24, 2020

          Final Cut is looking real good right now, lol.

            L
            luas82
            Participating Frequently
            June 24, 2020

            Now, can't sign in to uninstall, loving all the bugs, don't have a project to work on or anything.  Love spending this time dealing with bugs.  Thank you Adobe! 🙂

              D
              DannyLNYC
              Participant
              April 9, 2020

              I went to Apple Menu>System Preferences>Security & Privacy>Privacy tab> but there is no " <File Folder Access>Premiere Pro. " Any suggestions? I am on the first day of my 7 day trial and it does not look good so far. I cannot even launch Premiere.

              My install stops at "Loading IZAdobeLoudness.Bundle"  I have Izotope plug-ins, but not this. They are integral to my workflow in Nuendo. Any help would be appreciated.

              M
              Meg The Dog
              Inspiring
              April 9, 2020

              Did you scroll down the list on the left side?

              MtD

              C
              cyukiiiii
              Participant
              May 7, 2020

              I had the same problem but Premiere Pro is not on my files and folders list. I restarted it and it's still not there

              C
              catherinea86966263
              Participant
              January 4, 2020

              I do not have an Apple, I have a PC

              C
              catherinea86966263
              Participant
              January 4, 2020

              What would be the steps for a PC?

                M
                Meg The Dog
                Inspiring
                November 24, 2019

                Try holding down the Option key when launching the app. This will reset all your preferences to default, which is a usual first step in troubleshooting:

                https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158#8632389 

                MtD

                  S
                  sjdewaltAuthor
                  Participant
                  November 25, 2019

                  Thank you for the suggestion, but that was one of the first things I tried -- no luck.

                  V
                  Adobe Employee
                  Vinay D.Correct answer
                  Adobe Employee
                  November 25, 2019

                  Hi sjdewalt.

                   

                  Please go to Apple Menu>System Preferences>Security & Privacy>Privacy tab>File folder access>Premiere Pro and check if the Documents folder is checked or not. If not, then check and restart your Mac and launch Premiere Pro.

                   

                  //Vinay

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