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M
Meredith5CFA
Participating Frequently
September 27, 2021
Answered

Premiere 2021 audio not importing with video files

  • September 27, 2021
  • 2 replies
  • 1802 views

My files are only importing as video without the audio. I am working in Premiere v.15.4.1 and on a mac mojave. I have been using my canon c100 for 5 years and have never run into this issue. I am recording at 24 Mbps and frame rate 24p. 

 

I can hear my recorded audio on the camera and in VLC. Thanks for any suggestions or help!

This topic has been closed for replies.
Correct answer Averdahl
quote

I accidently did not record with lcpm, which I think is what is causing the problem, but I do not know how to fix it. Any ideas?


By @Meredith5CFA

 

Then the audio is probably recorded as Dolby Digital and Premiere Pro dropped support for decoding of Dolby Digital files in recent versions. Today Premiere Pro relies on the Dolby Digital decoder in the OS, so if you are using the latest version of Premiere Pro on let´s say Windows 7 this will happen. (Or an old version of Mac OS)

 

Version of Premiere Pro and OS version?

 

Link: Adobe Creative Cloud apps use native OS support for Dolby

2 replies

gupta shivangi
gupta shivangi
Legend
September 29, 2021

Hi there,

This does not sound ideal. Could you test the issue after choosing No Input as Default Input Audio Hardware under Preferences > Audio Hardware?

 

Let us know the outcome.

 

Regards,

Shivangi

M
Meredith5CFAAuthor
Participating Frequently
September 29, 2021

Thank you for the suggestion, but that did not work.

R Neil Haugen
R Neil Haugen
Legend
September 27, 2021

Almost always this is a simple thing to fix ... "source" tracking. Look at the following graphic, and make sure you have a source track target set for the audio on the far left.

 

Neil

 

 

Everyone's mileage always varies ...
M
Meredith5CFAAuthor
Participating Frequently
September 27, 2021

Hi Neil,

 

Thanks for your message. The issue is the audio does not import at all. I know audio exists in the file, because I have listened to it in my camera. I accidently did not record with lcpm, which I think is what is causing the problem, but I do not know how to fix it. Any ideas?

 

best,

meredith

R Neil Haugen
R Neil Haugen
Legend
September 28, 2021

So no audio shows in the Source monitor, nor in the properties for the file in PrPro?

 

Neil

Everyone's mileage always varies ...
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