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Tuomas5FCF
Participating Frequently
March 3, 2022
Question

Premiere 22.2.0 crashing on auto-save while doing captions

  • March 3, 2022
  • 4 replies
  • 3295 views

Hi forum!
I just wanted to share a quick tip on how to crash Premiere easily.

So here is the case:
I have set the auto-save on Premiere for every 5 minutes as I really have trust issues. 
When I am manually doing captions for my video (which is frustrating already), Premiere initiates auto-save but doesn't manage to do it, and then the whole program freezes. This doesn't happen on every single auto-save, but it will happen sooner or later.

The workaround is to completely disable auto-save while doing captions. Then Premiere won't crash.

However, I don't think that is very optimal as sometimes one might forget to turn the auto-save back on and then there will be a nice surprise waiting for you when Premiere crashes again!

Thank you for listening, I will now head back to feeling frustrated!

Here are some specs if needed:
Windows 10 Pro 64bit
Asus PRIME Z390-A
Asus Strix GTX1080 
Intel Core i7 9700K @ 3.60GHz
32gb DDR4 2666mhz

    This topic has been closed for replies.

    4 replies

    T
    Tam Editor
    Participant
    August 16, 2022

    I had the same problem on Premiere Pro 22.2. Thanks for the way to disable autosave (it's not optimal though) :)))

     

    M
    Michael Grenadier
    Legend
    August 16, 2022

    So you're not experiencing this when doing a manual save (command-s on the mac)?  If so, this may be a permissions issue on your autosave folder...  Apple in all their wisdom (being a little snarky here but there are good reasons why they implemented this - making your computer more secure from hacking),  made this a little more complicated than it used to be.  Find your autosave folder for this project in the finder and select it and hit command-i and make sure sharing is available for this folder...   It may be a little more complicated fixing it, but is certainly doable.  Someone who's got more time, may help with this.  I never see it, but I've always allowed the correct permissions when asked by apple.  It's not always obvious what the ramifications are when the relevant dialog comes up...  As a troubleshooting step, you might change your autosave folder to your desktop where you should have the necessary permissions... Not sure this would be a good idea if you're desktop is stored on icloud (thanks again apple - is there a pattern here?)

     

    Post back and let us know if any of this helps.

     

     

    T
    Tam Editor
    Participant
    August 16, 2022

    Sorry for not being more specific. I use a Windows computer with the system information as shown below:

    E
    echennnessy
    Participating Frequently
    May 7, 2022

    Same thing happening here. Autosave set to every 15 minutes. Mac OS Monterey, Macbook Pro 2021. I didn't realize it was crashing due to the captions until I saw this thread, but when I think about it, yeah, I've been restarting every 15 minutes since working on captions. AAARRRRGGGGGH

      T
      Tuomas5FCFAuthor
      Participating Frequently
      March 3, 2022

      Actually to clarify, I have set the auto-save for every 2 minutes and with that setting Premiere will crash every time I do captions. (I just tried it again). 
      Apparently the only option is to go crazy and disable the auto-save and spam ctrl + s when doing captions! 

        Stan Jones
        Community Expert
        Stan JonesCommunity Expert
        Community Expert
        March 4, 2022

        I'll try this later, but I test captions a lot, and autsave set to 2 minutes. So is not happening to me.

         

        Manual captions, meaning add caption, type caption, reposition, add caption, etc?

         

        Stan

        anthonyv6045270
        anthonyv6045270
        Participant
        April 22, 2022

        Can confirm, I'm experiencing the same crash on autosave when working with Premiere captions.

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          March 3, 2022

          Try resetting the preferences:
          https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

          If that doesn't work, try resetting the Workspaces:
          Reset a workspace
          Reset the current workspace to return to its original, saved layout of panels.
          1. Do one of the following:
          • Click the Workspace menu icon and select Reset to Saved Layout.
          • Choose Window > Workspace > Reset to Saved Layout.
          from here:
          https://helpx.adobe.com/premiere-pro/using/workspaces.html

          If that doesn't work, try Preferences > Audio Hardware and set Input to None.

          If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

          If that doesn't work, try creating a new project and import the old one into it.

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