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Sergio Fucchi
Inspiring
June 18, 2025
Answered

Premiere 25.3.0 - Problems with audio.

  • June 18, 2025
  • 3 replies
  • 1221 views

I synchronize audio and video for an independent feature film that develops in one or two day shots every 3-5 weeks. With versions of Premiere Pro prior to the current one indicated everything has always gone smoothly. Importing MTS files generated by an AVCHD video camera, importing the audio files in WAVE format from the sound engineer and synchronizing them with the clapperboard. On April 25th I did the last job. Today I had to start the new one with the new shots but when importing the MTS files I discovered that Premiere Pro instead of the audio track of the file generates white noise at high volume for the entire duration of the clip, a clip that when viewed with VLC returns the correct audio content.
Fortunately I always keep two other previous versions when I update to a later version so I used 24.6.5 to create the new work project and in this the audio of the MTS files is imported and played correctly.
So I tried to import this project in version 35.3.0, no import errors, but when I press play it comes out again with loud white noise even though the audio track in the timeline visually shows the waveform drawing. What is Adobe doing? I think this whole AI thing has messed up the program.

    Correct answer Sumeet Kumar Choubey

    Hi everyone,

     

    Thanks for your patience. This issue has been fixed in the latest release of Premiere Pro (v25.4), which can be installed through Creative Cloud Desktop app.
    Hope it helps.

     

    Regards,

    Sumeet

    3 replies

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity ManagerCorrect answer
    Community Manager
    August 20, 2025

    Hi everyone,

     

    Thanks for your patience. This issue has been fixed in the latest release of Premiere Pro (v25.4), which can be installed through Creative Cloud Desktop app.
    Hope it helps.

     

    Regards,

    Sumeet

    D
    default8neptxh2h77k
    Participant
    June 28, 2025

    Same problem here, I started a new project now in end of june, when started this issue. My project have a lots of camera sources, including Sony (MTS and MP4, MP3).

    Searching for a solution I tried to convert my MTS files to MP4 (same of other cameras) and nothing... I belive it's something with a "drive" involving the process of the MTS file, becouse using the Adobe Encocoder and Audition to convert to another versions and... Same problem... becouse it use the same "work source file".

    Opening the file in Audition the file has only the white noise.

     

    kallay
    kallay
    Participant
    July 16, 2025

    The problem is 25.3 itself. I have the same problem with the audio on my windows 11 64-bit system.

    kallay
    kallay
    Participant
    July 16, 2025

    I have now reinstalled the previouse version and it works well.

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      June 18, 2025

      Hi Sergio Fucchi,


      We're sorry about the poor experience. I am updating the thread with the latest info, & we'll provide further updates as soon as we have more information. We're aware of this ongoing issue & are actively investigating. Our team is working to identify the root cause & implement a fix as soon as possible. I apologise for any confusion & appreciate your patience as we continue to work on a fix.

       

      Thanks,
      Sumeet

      S
      Sergio FucchiAuthor
      Inspiring
      June 19, 2025

      Unfortunately, no. I have the beta 25.4 installed but when I imported an
      MTS file, created a sequence from the clip and played it I always heard the
      same white noise even though there was a waveform drawing in the audio
      track of the timeline.

      *_________________________________________*
      *Sergio Fucchi*

      Personal info removed by mod to protect privacy.

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      June 20, 2025

      Sorry for any confusion caused by the earlier post, and thanks for checking the latest Beta. The issue is currently present in both Pr v25.3 and the beta versions. Our team is actively working on a fix, and we’ll update you as soon as the fix is available in the beta release. In the meantime, you may try installing Pr v25.2 to see if it helps. Thank you for your understanding.

       

      Regards,

      Sumeet

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