Premiere 25 frequent crash and frame substitution errors

Forum|Forum|1 year ago
November 7, 2024
3 replies
602 views

I had similar issues on 24.3 and reverted to 24.1 which is stable. Source media is from a Canon XA 40, 4K mxf at 29.97. In Premiere 25.0.0 (Build61), it was giving me multiple frame subtitiution errors. I cleared the cache, but that didn't help. Upon trying to export a 2 minute long h264 file, the system crashed. I tried multiple time, but every time it crashed. I rebuilt the project in 24.1, which I saved because it is stable, and had no issues.

Another issue in 25.0, I normally set my raw files in field order. When I re-open the project, they are no longer in field order and I have to do that again. I have never experienced that in any other version I have worked on over the last 15 years of editing with Adobe.

Thanks,

Dave Goldschlag

Sr Video Production Specialist

Health First

Melbourne, Florida

This topic has been closed for replies.

jamieclarke

Community Manager

Hi @David Goldschlag HF - Nothing is showing up in our system with that email addess.

Can you navigate to C:\Users\<username>\AppData\Local\Temp\Adobe\<product_name>\<version>\SentryIO-db.

And send the .dmp file to jamiec@adobe.com

jamieclarke

Community Manager

Hi @David Goldschlag HF - Can you send me the email address you used to jamiec@adobe.com.

Can you also navigate to the help menu and select "System Compatibility Report" then choose export and email those two files to me as well.

Thank you.

D

David Goldschlag HFAuthor

Participating Frequently

Hi Jamie,

My work email address is:

David.Goldschlag@hf.org

Let me know what other info I can provide.

Thanks,

David Goldschlag
Sr Video Production Specialist
Health First

#######################################################################

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the wellness and health of Brevard County. To learn how Health First
gives back to our community, visit HF.org.

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jamieclarke

Community Manager

Hi @David Goldschlag HF - Do you have any plugins installed, or effects you are using in your timeline? Do you have Sony Catalyst Browse or Catalyst app installed? Can you try navigating to C:\Users\<username>\AppData\Roaming\Adobe\Common and manually delete the folders "Media Cache", "Media Cache Files", "Peak Files".

Can you try backing up your preferences labeled Profile-<Username>, then delete the folder and launch premiere let us know if that helps your sorting issue.

D

David Goldschlag HFAuthor

Participating Frequently

Hi,

We have no plugins installed. I manually deleted the media cache and peak folders. I then re-opened the project that had he most issues. I tried to export a small h.264 file, but it crashed again. This time it generated a crash report which I submitted.

I am rebuilding all of my projects in 24.1. I can not take the chance on missing an upload because of this bug.

Thank you,

Dave Goldschlag
Sr Video Production Specialist
Health First
MediaRelations@hf.org

#######################################################################

For more than 80 years, Health First has been committed to improving
the wellness and health of Brevard County. To learn how Health First
gives back to our community, visit HF.org.

This message is for the named person's use only. It may contain
private, proprietary, or legally privileged information. No
privilege is waived or lost by any mistransmission. If you receive
this message in error, please immediately delete it and all copies
of it from your system, destroy any hard copies of it and notify
the sender. You must not, directly or indirectly, use, disclose,
distribute, print, or copy any part of this message if you are not
the intended recipient. Health First reserves the right to monitor
all e-mail communications through its networks. Any views or opinions
expressed in this message are solely those of the individual sender,
except (1) where the message states such views or opinions are on
behalf of a particular entity; and (2) the sender is authorized by
the entity to give such views or opinions.

#######################################################################

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