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connorh46989959
Participant
January 8, 2023
Answered

Premiere acting like DJI files don't exist.

  • January 8, 2023
  • 2 replies
  • 1397 views

I have a DJI Air 2s, I filmed in 5.4k H.265, D-log, 24 or 25 fps. The video files play just fine in quicktime so I know they aren't corrupted. I go to import them to Premiere -> New Project -> select media to make new project; when I click on the source folder, none of the videos populate in the folder. Its like the app doesn't even know there are any files in there. In fact of the 200 or so files in that folder (.dng, .srt, .jpg, .mp4) only a single .dng file populates. I have changed file names, I have tried to use AME (it also doesnt acknowledge the files exist) I have searched high and low for troubleshooting issues but among the countless creators using this combo I havent found anyone else with this issue.

 

Version 23.1, 2019 iMac, OS Ventura 13.1

 

 

    This topic has been closed for replies.
    Correct answer RobShultz

    Try starting a new project and then import the files into the project panel and see if that works better.

    2 replies

    R
    Community Expert
    RobShultzCommunity ExpertCorrect answer
    Community Expert
    January 8, 2023

    Try starting a new project and then import the files into the project panel and see if that works better.

      J
      juba87
      Participant
      January 6, 2024

      I'm having same issue and starting new project also didn't help. 
      I can't see my drone footages in that folder at all. Neither in media browser or import screen.

      Just one and only .dng file. Nothing else.

      Can someone record a video how to solve this? 

      J
      juba87
      Participant
      January 7, 2024

      What is the full folder tree for that folder? All parts of the name ... a screengrab of the Finder or Explorer window showing that folder, with the folder tree path listed, would be good.


      Hey, thank you for your interest.

      It was "Macintosh HD/Kullanıcılar/juba/Masaüstü/DJI/Harun Villa" directory (don't know how to SS directory adress like Win computer in Mac lol)

       

      While I'm taking screenshots for you, I clicked import from file menu and seen files in target folder and could import them.

      But Import menu at beginning and media browser can't see them proper way and don't make things easier as it should be.

       

       

       

      R Neil Haugen
      R Neil Haugen
      Legend
      January 8, 2023

      Try creating a project without using the base import process. Type a Name, set the Location, make sure mo folders are selected nor any options on the right selected (blue).

       

      Click Create, Pr creates a new project.

       

      Now from the MediaBrowser panel navigation to the folder. I would suggest having it as the second folder "down" just to be sure it's not a "root" folder.

       

      See if it shows the files.

       

      Neil

      Everyone's mileage always varies ...
        C
        connorh46989959Author
        Participant
        January 16, 2023

        I eventually managed to drag and drop them into Premiere and get it working, but even the Media Browser does not detect them for whatever reason.

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