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Participating Frequently
August 12, 2023
Question

Premiere (and After Effects) crashing upon opening preferences menu

  • August 12, 2023
  • 13 replies
  • 739 views

For some reason, both Premiere and After Effecs crash when I try to open the preferences menu.

I have the most updated version of Creative Cloud, Premiere, After Effects, etc. I have the most updated NVidia driver.  I've used the Adobe Cleaning tool to uninstall, and then reinstalled the apps. Still crashing.

Not sure what else to do.

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Windows 11
Processor Intel(R) Core(TM) i9-10900 CPU @ 2.80GHz 2.81 GHz
Installed RAM 128 GB
NVidia GeForce RTX 2080 SUPER 8GB

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13 replies

Participating Frequently
August 12, 2023

@MyerPj 

I've already uninstalled everything without using the tool as well.

Holding Alt or Shift, doesn't help either.

Participating Frequently
August 12, 2023

@MyerPj,

 

 I've used the Adobe Cleaning tool to uninstall, and then reinstalled the apps. Still crashing.

Not sure what else to do.

---
Windows 11
Processor Intel(R) Core(TM) i9-10900 CPU @ 2.80GHz 2.81 GHz
Installed RAM 128 GB
NVidia GeForce RTX 2080 SUPER 8GB


By @QuasiAbstract


Already done.

MyerPj
Community Expert
Community Expert
August 12, 2023

Hmmm.... Where could corrupt preferences sneak in? Usually that Adobe cleaner can get rid of anything. I wonder if your creative cloud is syncing your preferences before you get to trying the preferences in those apps?

 

I would typically uninstall everything using the adobe uninstall, not using the Adobe Cleaner. After all is uninstalled I reboot and then use the adobe cleaner, then reboot, and then try an install. You want to make sure somehow the the preferences aren't reinstalled. Also, on Premiere you can hold down shift while you start the app from the normal PP icon, and will get a dialog allowing you to delete prefs. Try that, go in right away and try the  prefs.