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cristiano_8203
Known Participant
May 10, 2025
Question

Premiere asking me to upgrade to pro on k12 account

  • May 10, 2025
  • 2 replies
  • 286 views

Hi everybody, last week a student of mine got a message while opening his premiere project saying some color correction features required a premiere pro account, with prompts to either continue or close the project.

The problem is strange cause all my students have it cause we're all using k12 accounts. What could have caused this?

 

Thanks in advance

2 replies

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
May 10, 2025

Only going on the most vague of info, 'some color correction', that was/is happening when a project was opened and saved in a newer version of PP, say the beta, and then opened in the shipping version, which doesn't have those beta features yet.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 10, 2025

Could it be this problem?

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

C
cristiano_8203Author
Known Participant
May 10, 2025

I will try this.  However I think it's strange because it happened now and all these accounts have been activated since september 2024

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