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December 11, 2018
Question

Premiere CC 2019 Crashes on Import_04

  • December 11, 2018
  • 0 replies
  • 99 views

I was having the same problem, on a much lesser powered machine (single HD, built-in Intel graphics, only one hard drive [physical platters], etc.), but it would lock up regularly doing such basic tasks as presenting the Import File dialog (before you could even get to the point of actually selecting files to import), including dragging-and-dropping directly from the Windows Explorer to the Project Bin. Once I got that to work, I was able to build a simple Sequence, then when I went to Export it to Media, the program again locked up for hours (grayed-out entire screen!) before it would even display the Export dialog box, before selecting so much as an Export Profile, let alone making any customizations. Once that finally appeared, it still wouldn’t respond to any user action, not even an attempt to close the dialog. I had to End Task from Task Master.

Then, inspired by another thread, I went through and End Tasked every Process to do with either Premiere Pro or Creative Cloud (first closed Creative Cloud Desktop’s window the proper way). Then I relaunched Premiere Pro CC2019 13.0.1 by re-opening my saved project (saved before my most recent changes, so I had lost a bit of work but nothing major) straight from Windows Explorer. Now it worked fine! In minutes I had my exported media! (Granted, this was a simple SD-resolution project, but still, it was locking up hard before.)

This leads me to believe that the underlying problem may be in the interaction with Creative Cloud itself, possibly its licensing / usage verification functionality.

To anyone else who comes here, be sure to try that first before doing something as drastic as reinstalling your OS or even Premiere Pro / Creative Cloud.

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