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johnc86
Participant
March 17, 2017
Question

Premiere CC closes when a new video file is imported

  • March 17, 2017
  • 1 reply
  • 304 views

HI

I have added a new video to Adobe Premiere CC 9, once it is imported Priemere will close straight away with an error message. I have had a read of other discussion and it says to change the mercury, but i dont seem to have that option. I have edited videos before in the same format and it has worked fine, it has only just started doing this today. Any ideas?

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    1 reply

    Vidya Sagar
    Vidya Sagar
    Participating Frequently
    March 17, 2017

    Hi johnc86,

    1. Please post a screenshot of the error message to understand the issue better. FAQ: How do I capture and post a screen shot or video?

    2. Also update the GPU drivers Update the graphics driver | Windows 8, 7, Vista

    3. You can change the renderer in project settings

    File > Project settings > General > Renderer > change it to Mercury Playback Engine Software only mode.

    Please let us know the status.

    Thanks,

    Vidya  Sagar.

    J
    johnc86Author
    Participant
    March 20, 2017

    Hi Vidya

    This is the error message i am receiving.

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: Adobe Premiere Pro.exe

      Application Version: 9.2.0.41

      Application Timestamp: 56a208c9

      Fault Module Name: aticfx64.dll

      Fault Module Version: 8.17.10.1247

      Fault Module Timestamp: 52a238cd

      Exception Code: c0000005

      Exception Offset: 00000000000aad4e

      OS Version: 6.3.9600.2.0.0.256.4

      Locale ID: 3081

      Additional Information 1: f9af

      Additional Information 2: f9af1a00a7e967181f820338401c1371

      Additional Information 3: 8d4d

      Additional Information 4: 8d4dc3f0187f4acf99c9bfe5aebd28f0

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=280262

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\WINDOWS\system32\en-GB\erofflps.txt

    It wont let me change the setting in the render section of the setting as well.

    Cheers John

    Vidya Sagar
    Vidya Sagar
    Participating Frequently
    March 21, 2017

    Hi John,

    Thanks for posting the error log. The Fault module name is pointing to AMD DLL file.

    Please try to downgrade or update the GPU drivers & try to import.

    Thanks,

    Vidya

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