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nadavs56735888
nadavs56735888
Participant
November 7, 2017
Question

Premiere cc2018 doesn't "recognise" Adobe Media Encoder cc 2018

  • November 7, 2017
  • 1 reply
  • 992 views

After updating Adobe CC to 2018  When projects sent to the queue for rendering in Media Encoder a message saying "AME is not installed please install and try again".

I tried to uninstall AME and reinstall it but it still doesn't work

Any Idea?

    This topic has been closed for replies.

    1 reply

    kulpreet singh
    kulpreet singh
    Inspiring
    November 7, 2017

    HI Nadavs56735888,

    Please confirm the exact version of Premiere Pro & Media Encoder (from the help menu).

    Thanks,

    Kulpreet Singh

    nadavs56735888
    nadavs56735888Author
    Participant
    November 7, 2017

    Hi kulpreet Singh

    Thank you for answering

    Premiere - 2017.1.2 release

    Medie Encoder - Version 12 (build 202)

    kulpreet singh
    kulpreet singh
    Inspiring
    November 7, 2017

    Thanks for sharing the version numbers.

    Media Encoder v12 can only communicate with Premiere Pro v12 (Dynamic Link works within the same version only).

    Please update Premiere Pro to v12 (check for the updates in the Creative Cloud desktop app).

    If you do not see the update check this link: Available updates not listed for Adobe Creative Cloud applications

    -Kulpreet Singh

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