Premiere crash continuosly: "unable to recover from a kernel exception. [...]

Forum|Forum|7 years ago
June 23, 2018
3 replies
8008 views

Hi everybody,

i've that problem since some month: my softwares in particular Adobe Premiere crash continuosly, it report me that error:

"unable to recover from a kernel exception. the application must close.

error code: 3 (subcode 2)"

I've already tried to search a solution on internet but nothing worked for me, i work with that software so i really need to resolve this issue.

My pc is an asus X99-E desktop x64 working with 32gb and a Nvidia Quadro M2000 graphic card.

I've recentely installed nvidia latest drive: 391.74

but i still have problems.

I did usually reinstall graphic card's driver to fix the problem, it works some hours but then the issues appear again.

This topic has been closed for replies.

R

rodneyb56060189

Legend

there were multiple suggestions ( like rolling back driver ). maybe you could write down potential solutions in those links up above, so that you can try them and check them off on the paper as you try each one.

: )

R

rodneyb56060189

Legend

Nvidia OpenGL Driver crash on startup

R

rodneyb56060189

Legend

Funny how sometimes one thing leads to another. I also have an asus laptop with an onboard intel graphic thing and a "dedicated' nvidia thing ( which turns out to be the chip that the OEM does stuff with through the intel GPU … namely, automatically using desktop simple stuff with intel settings (color, resolution, refresh rate, etc.) so that battery life and heat can be managed OK.

The nvidia in my laptop is a way different animal than the one in my desktop.

I was going to suggest to this poster that he should open his nvidia control panel by right clicking desktop, and discovered I COULDN'T FIND MY CONTROL PANEL and when I finally went to where it should have been in WIN 10, it told me my computer wasn't connected to an NVidia card at all ! OMG !

It was there a couple weeks ago, I'm sure. hehe..

So, this started a whole new avenue of discovery and FIXING stuff on my own laptop. Probably updates from windows and stuff messed things up.

The solution for me was to disable the NVidia card, and THEN RESTART. And then enable the card.

Since my Asus does not give me options to use ONLY the NVidia card, I don't have the option of getting rid of the onboard Intel stuff. So my choices in control panel are not the same as the choices on my desktop computer. There is one setting under PhysX or something that does enable global settings something or other, and that is basically the default I think.

So, the bottom line is, if having trouble with laptop Nvidia stuff, a good idea is to see if it's even CONNECTED … hehe.. ( can open control panel )