Inspiring

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Premiere crash on selecting H.264 as Codec, same in Media Encoder. all updated.

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Help.

I reinstalled Quicktime and K-lite Codec. Haven't tried updating GPU Driver.

Windows 10 64x, Updated, Genuine.

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Kevin J. Monahan Jr.Correct answer

Legend

I am also having this issue. Very annoying and not what I am paying for. If there are issues like this that can be fixed, the software needs to tell me what is going on. I don't have 6 hours to troubleshoot things or reinstall everything.

Hi Nathan,

It could be due to the configuration of your machine. Do you have an Intel CPU/GPU? If so, at this time the only workaround we have is to disable the Intel Graphics Device. You can do that by right-clicking on the Intel HD Graphics entry (in Device Manager > Display adaptors) and choosing Disable Device.

Would that work for you?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

I

Ilie5EEC

Participant

Hi @Kevin-Monahan,

I acted as per your suggesions and it worked for me. An additional step that I did is I opend adobe premiere pro, edit, preferences, media, then I unched the enabled hardware accelerated decoding.

Thanks,
Ilie

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johnny_luis

Participant

I had a similar problem where whenever I tryed to export a video the app would freeze or the computer would shut down due to a kernel panic error. I tried literally everything that I found on the forums and nothing worked, the only thing that worked for me was starting the computer on safe mode and exporting it like that... took me three days to do this and cost me yeaaars of patience

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victorr90672242

Participant

I am having the same problem since the update, I can not export video any I am with my jobs stopped = (
I already came back to the previous version of the Nvidia driver !!! and continue with problems, until formatting the pc already did and did not solve.

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Kevin J. Monahan Jr.

Legend

VictorR,

See my response above: Re: Premiere crash on selecting H.264 as Codec, same in Media Encoder. all updated.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Averdahl

Community Expert

K-lite as well as any other codec packs are well known for causing issues and should be avoided at any cost. Start with updating the GPU driver.

What exact versions on Premiere Pro and Media Encoder do you use?

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DrumvisioAuthor

Inspiring

I am on my laptop, versions are 13.0.1 and latest 12.x. On my main pc with K-lite codecs there is no problem, but I am not able to confirm that because my whole house is being painted and the main workstations is not on.

Both 13x and 12x crash at selecting H.264 also both Media.e both crash too with this selection.

I updated my GPU and directX with erlier updating the latest klite and quicktime.

Any Help is great :-)

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Averdahl

Community Expert

So if i got it right the workstation is ok while the laptop crashes? Does it crash if you select let´s say QuickTime as the Exporter in the Export Settings dialog or is it only the H.264 Exporter that crashes?

For now, since you have problems with the laptop i would start and check Adobe Premiere Pro CC System Requirements especially the Monitor resolution. Yes, that´s a long shot but i have seen stranger things happened on laptops when the monitor resolution too low.

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