Premiere crash when asset is missing

Question

My premiere pro keeps stalling on the load project box after stating that an asset from after effects is missing.  I now currently cannot open any project at all, no matter what project i try to open.  Even starting a new project.  I cannot get pass the loading screen.  I have also uninstalled and re-installed.  HELP (Im on a M1 mac pro 32GB sonoma 14.2.1)

defaulttio3jh0wvx32 · Accepted Answer

RESOLVED.  Adobe remotely fixed the issue for me.... if anyone sees this, my issue was a corrupt personal prefrence file.  All is back to normal now

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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