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xavaway
Participating Frequently
December 23, 2017
Question

premiere crash when open files

  • December 23, 2017
  • 1 reply
  • 300 views

I can open Premiere CC 2018 and create new project but as soon as I open existing files it crashes , freeze with white screen and I get a error message "erreur grave = serous error " !!!!

I 've ve just updated mac os to mac os 10.13.2  , the same,  restart without extension ..the same.... uninstall premiere and delete extension ,  and install Premiere again ...the same .... HELP !!!!  what should I do ?

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    1 reply

    Peru Bob
    Community Expert
    Community Expert
    December 23, 2017

    Try opening a new project and import the old project into it.

    xavaway
    xavawayAuthor
    Participating Frequently
    December 23, 2017

    yeah ! bravo .. looks like it's working .. thanks !