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Participant
December 9, 2024
Question

Premiere crashes for no logical reason

  • December 9, 2024
  • 3 replies
  • 312 views

My premiere pro crashes constantly. I first thought it was the new version (25) but i downgraded to different premiere 24 version and it keeps happening. Already uninstalled and reinstalled, updated my drivers, etc. The projects themselves are really low quality, i worked with heavier files before with no issues.

 

Operating system: Windows 10 Pro

CPU: AMD Ryzen 5 3400G with Radeon Vega Graphics 3.70 GHz

RAM: 16,0 GB

GPU: AMD Radeon 5700 XT

GPU driver: 32.0.12011.1036

Hard Drive: 240GB Crucial BX500 SSD

Video format: doesnt really matter. it crashes no matter what type of file i use
Workflow details: its a simple video. one clip after the other, nothing crazy

Steps to reproduce: literally just trying to edit anything. it works for sometime but sudenlly it crashes and then its downhill from there. Its like the projects gets corrupted (it isnt, i can still reopen it and it still crashes)

I have a DMP file you can check here https://drive.google.com/drive/folders/1luAYdO52CGnILfSXumUw2tzM-98-m9RK?usp=sharing

Thanks in advance!

3 replies

DANY TAUAuthor
Participant
December 28, 2024

Sorry i forgot to tag you  @IanB_360 . First time using the forum.

DANY TAUAuthor
Participant
December 28, 2024

Seriously sorry for the late reply. No, sometimes i can use it properly but at some point certain projects get "cursed" and start crashing anytime i open them or in the first 20 seconds. At first it only crashed premiere but lately it takes my whole system to with it.
Thanks for replying!

IanB_360
Community Manager
Community Manager
December 13, 2024

Hi @DANY TAU 

Thanks for submitting your bug report. Does the system crash as soon as you open Premiere Pro? Or is there a specific task you do and then you see the program crash?

Sorry for the frustration.

Thanks,

Ian