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emsi
emsi
Participating Frequently
January 26, 2017
Question

Premiere crashes on start - Win10x64

  • January 26, 2017
  • 5 replies
  • 2674 views

Just tried to install the Premiere Pro trial, but can't get it to start properly. Splash screen appears, disappears, full size program window appears, -> crash. And right after a second one.

Event log says in both cases:

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.2.47, time stamp: 0x5876029b

Faulting module name: PlugPlug.dll, version: 6.1.0.194, time stamp: 0x58579d78

Exception code: 0xc000041d

Fault offset: 0x0000000000150b9f

Faulting process id: 0x2694

Faulting application start time: 0x01d277a960d79c0d

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\PlugPlug.dll

Report Id: ebeb978f-5ecc-407e-aa01-57ad22b5e93c

Faulting package full name:

Faulting package-relative application ID:

Already tried based on other forum threads' advises:

* Started as administrator to skip any access denied issues.

* Disabled onboard graphics (via device manager, as there is no such setting in my Bios).

* Reinstalled the product.

* Rebooted several times.

* Reinstalled latest graphics card driver (Geforce GTX760M).

How shall I evaluate the product within 7 days if day 1 is already over before I'm able to actually start the program?

This topic has been closed for replies.

5 replies

S
Sammycomp213
Participant
October 21, 2018

So I had the same problem which started yesterday and I decided to delete everything I had done in the last 2 days until I found the problem and apparently it was a .mogrt file that I had imported that was the cause.

It was the BOXD 4K lower thirds and I think it might be due to something with the files but it fixed my problem and now Premiere Pro is working like a charm again.

Maybe you should try and go through any recent imports and changes and you might find that the problem is actually something really simple.

Hope this helps

KingstonJoe
KingstonJoe
Participant
May 20, 2017

I had a similar problem and got help on the chat. it turned out the dll was corrupt somehow.  They suspected Mcaffee but we tried downloading/installing with that off and still no good. However when he sent me the file directly and I copied it over it worked.  However premiere pro has just updated and now doesn't work anymore, once again a crash in plugplug.dll, and chat is closed so I can't use it until they send me another plugplug.dll directly.  Really p*ssed.

emsi
emsiAuthor
Participating Frequently
February 9, 2017

My trial period is over now and I was not able to even start the program. Poor performance, Adobe.

Jeff Bellune
Jeff Bellune
Legend
January 28, 2017

Try this:

Launch Pr from a Desktop or Start Menu shortcut.  Immediately hold down the Shift+Alt keys and keep them held down until the Pr application window appears.

This will reset your plug-in cache and preferences, and in many cases will allow Pr to start normally. 

emsi
emsiAuthor
Participating Frequently
January 28, 2017

That does't help either, sorry. Any other ideas?

Jeff Bellune
Jeff Bellune
Legend
January 28, 2017

The exception code seems to indicate that it may be a Windows problem, or a hardware/driver problem.  One person that I found via a Google search fixed the exception by running the command "sfc /scannow" (without the quotes) in an elevated Command Prompt. 

Also try enabling your onboard graphics and just using the nVidia settings to give priority to the nVidia card (however they do that these days).

You could also try rolling back your video card driver a version or two to see if that makes any difference.

Bani Verma
Bani Verma
Legend
January 26, 2017

Moving to Premiere Pro​

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