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EnragedCat
Participant
July 21, 2018
Question

Premiere Crashes on Startup

  • July 21, 2018
  • 1 reply
  • 1136 views

Every time I want to start up Premiere Pro, I am stuck on the startup screen and then get a message saying that the application has crashed and that a crash report was generated. I run on Windows 10 Home with a core i7 processor and an nvidia geforce GTX 1060 graphics card. If there's any way you can fix my issue that would be splendid.

Crash Report:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="Premiere Pro" applicationVersion="12.0.0" build="224">

<time year="2018" month="7" day="20" hour="23" minute="28" second="49"/>

<user guid="c1b40ba5-d794-4a37-940d-4575a1661cef"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-US" userlanguage="en-US" oslanguage="en-US" ram="16249" machine="Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2808 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x000000000A9CD62A">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x000000000A9CD62A" symbolname="dvaaudiodevice::support::GetAudioEndpointDeviceName"/>

<stackStatement index="1" address="0x000000000A9D406B" symbolname="dvaaudiodevice::support::IsCoreAudioVistaAvailable"/>

<stackStatement index="2" address="0x000000000A9D6957" symbolname="dvaaudiodevice::support::IsCoreAudioVistaAvailable"/>

<stackStatement index="3" address="0x000000000A9D12A7" symbolname="dvaaudiodevice::support::IsCoreAudioVistaAvailable"/>

<stackStatement index="4" address="0x000000000A9D7993" symbolname="dvaaudiodevice::support::IsCoreAudioVistaAvailable"/>

<stackStatement index="5" address="0x000000000A991DC0" symbolname="dvaaudiodevice::Shutdown"/>

<stackStatement index="6" address="0x000000000A981988" symbolname="dvaaudiodevice::GetIOSettings"/>

<stackStatement index="7" address="0x0000000001CD663E" symbolname="ML::AudioSupport::LoadCurrentSettingsIO"/>

<stackStatement index="8" address="0x0000000001CD623B" symbolname="ML::AudioSupport::Initialize"/>

<stackStatement index="9" address="0x0000000001F2793E" symbolname="ImporterHost::Initialize"/>

<stackStatement index="10" address="0x0000000001E06A17" symbolname="ML::VideoRenderer::Initialize"/>

<stackStatement index="11" address="0x000000000EF69B70" symbolname="EAMedia::Initialize"/>

<stackStatement index="12" address="0x0000000004C01825" symbolname="MZ::Info::Shutdown"/>

<stackStatement index="13" address="0x0000000004C01E4F" symbolname="MZ::Initializer::Initializer"/>

<stackStatement index="14" address="0x0000000000E61EAF" symbolname="unknown"/>

<stackStatement index="15" address="0x0000000000E61924" symbolname="unknown"/>

<stackStatement index="16" address="0x0000000000E61AA4" symbolname="unknown"/>

<stackStatement index="17" address="0x0000000000E8047A" symbolname="unknown"/>

<stackStatement index="18" address="0x0000000000E8317F" symbolname="unknown"/>

<stackStatement index="19" address="0x0000000000E8344D" symbolname="FE::Run"/>

<stackStatement index="20" address="0x0000000000401E77" symbolname="unknown"/>

<stackStatement index="21" address="0x00000000004033E7" symbolname="unknown"/>

<stackStatement index="22" address="0x00007FFE8AE93034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="23" address="0x00007FFE8B011431" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0xBA5D3D6798F50000"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0x000000001AD21B40"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x000000000014E650"/>

<register name="RBP" value="0x000000000014E720"/>

<register name="RIP" value="0x000000000A9CD62A"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

    This topic has been closed for replies.

    1 reply

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 21, 2018

    Looks like some sort of audio issue.

    K
    krysb36592555
    Participant
    July 21, 2018

    mine has been doing the same thing. what audio driver could resolve this issue?

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