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stefano_4855
Participant
September 24, 2024
Answered

Premiere crashes when changing workspace

  • September 24, 2024
  • 4 replies
  • 1000 views

As the title says,

I just downloaded and installed Premiere,

some workspaces work, others, like Captions and Graphics, immediately crash it.

It's not custom workspaces that create the issue but default workspaces.

 

I can open the captions window on the "safe" workspaces (thank god!)

 

I sent the report to Adobe, leaving my email. The diagnostics found a possible fix and asked me to reset some preferences. I said ok but the problem is still there. The same fix is then advised after the next crash.

 

I already reset all preferences by pressing Alt while launching Premiere, to no avail.

 

I even tried to cancel all the custom workspaces, even though they don't seem to be responsible for the issue. Oddly, they always appear after I launch the software again. Previous version of Premiere Pro have been installed on my computer reset previously.

    Correct answer stefano_4855

    For anyone interested, the problem was linked to Boris FX Continuum that was installed of my computer before I updated to the latest version of Premiere Pro. Whenever I opened the effects tab the software would crash, so any workspace with the effects tab would also crash Premiere.

     

    I went to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore and moved out the plug-in folders one by one to see if the progrm would stabilize. The folder named Continuum Plug-ins was responsible for the problem.

     

     

    4 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 26, 2024

    Hi @stefano_4855,

    Thanks for reporting back. Please contact Maxon for troubleshooting issues with your Boris Continuum plug-ins. Hopefully, an update will solve the problem. It would cool to see you using those plug-ins as you did in the past. If you have time, let us know what happens. It would help others!

     

    Cheers,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    stefano_4855AuthorCorrect answer
    Participant
    September 25, 2024

    For anyone interested, the problem was linked to Boris FX Continuum that was installed of my computer before I updated to the latest version of Premiere Pro. Whenever I opened the effects tab the software would crash, so any workspace with the effects tab would also crash Premiere.

     

    I went to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore and moved out the plug-in folders one by one to see if the progrm would stabilize. The folder named Continuum Plug-ins was responsible for the problem.

     

     

      C
      Candela Maria28994685v7yq
      Participant
      February 10, 2025

      GOD lifesaver! I had the same problem

      S
      stefano_4855Author
      Participant
      September 25, 2024

      Update 2: 

       

      I just noticed that Premiere crashes when I try to open the effects tab. It probably crashes when I try to open a workspace because the panel is in it.

      Some effects packs are installed on my computer. I'd prefer not to uninstall them all right now. I wonder if there's a way to know which one is causing the problem.

      S
      stefano_4855Author
      Participant
      September 24, 2024

      Update: I uninstalled and reinstalled with no luck. I didn't keep the preferences though some things must be saved in a file because I still had my custom workspaces.

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