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Pascal34960610wihw
Participant
November 22, 2024
Question

Premiere crashes when exporting in h.264

  • November 22, 2024
  • 8 replies
  • 765 views

Hey, i know this question has been asked a lot, but I tried all the common solutions and its still not working.

I'm using: Premiere Pro 25 (latest version), Macbook M2 Max 32GB GPU 1TB SSD

So everytime I hit export with H.264 and Match Adaptive Bitrate or even 1080p High Quality, it renders the audio in 1-2 seconds and after the audio rendering when the video rendering begins, Premiere crashes.

The weird thing is, I've always been using the default settings and never had this problem ever. My settings didn't change, the footage didn't change. When I try it like 15-20 times, it magically starts rendering till the end and then when its on 100% it crashes again.

I tried re-installing, deleting cache, deactivating hardware encoding, rendering it through media encoder. Nothing worked and I'm starting to get a little desperate because my job depends on it. 

Appreciate any help. 

    This topic has been closed for replies.

    8 replies

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    November 24, 2024

    Hi @Pascal34960610wihw  - the report definitely points to crashing with the waves plugin.  Can you try to re-scan the audio effects to remove any stale entries or missing effects.

    Audio Prefs>Audio Plugin manager>check on re-scan… then scan.

     

    cc @mstegner @michael_audio_team 

     

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    Pascal34960610wihwAuthor
    Participant
    November 23, 2024

    Hey Jamie, just checking in - any updates on this? thank you 

    P
    Pascal34960610wihwAuthor
    Participant
    November 22, 2024

    I am not familiar with a plugin wrapper. I have always used the same plugins without issues. Could you please clarify what you mean by this or guide me on how to check for potential conflicts related to it?

    Also I can't click "delete render files"

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    November 22, 2024

    Hi @Pascal34960610wihw - One more and then I will ask a dev to take a look, Do you have something about plugin wrapper?

    Can you try to go to sequence in the menu bar and select "delete render files" 

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    Pascal34960610wihwAuthor
    Participant
    November 22, 2024

    Unfortunately it still crashes. I also tried deactivated fresh air. Weird thing is I've been using these particular plugins for months now and never once had I any export problems 

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    November 22, 2024

    Hi @Pascal34960610wihw - If you disable the waves plugins do you still crash? 

     

    You can manually disable them by going to the effects panel click the hamburger menu and then select "Manage Audio Plugins"

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    Pascal34960610wihwAuthor
    Participant
    November 22, 2024

    Hey Jamie,
    yes I'm using the following audio plugins:
    - MV2 stereo (Waves)

    - Vocal Rider stereo (Waves)
    - Premiere Pro Noise reduction
    - Fresh Air (Slate Digital)

    All plugins are up to date
    Thank you alot!

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    November 22, 2024

    Hi @Pascal34960610wihw -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.

    We looked up your crashlog that you submitted and it seems to do with a VST audio plugin.  Do you have any special audio plugins installed?

    Sorry for the frustration.

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