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chili_chick
Participating Frequently
October 19, 2017
Question

Premiere Crashes when I try to use "Save as"_25

  • October 19, 2017
  • 2 replies
  • 516 views

I've been having a similar issue and it's more than frustrating when it happens.

My rig:

Threadripper 1950X

Win 10 pro 64x

Gigabyte Aorus 1080ti Xtreme

MSI X399 Gaming Pro

64gb Corsair running at 2666

All drivers updated.

My Event log:

The program Adobe Premiere Pro.exe version 11.1.2.22 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 15bc

Start Time: 01d34914a56458e5

Termination Time: 4294967295

Application Path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Report Id: a94fa63e-5fc3-48be-9b46-b1146102447b

Faulting package full name:

Faulting package-relative application ID:

    This topic has been closed for replies.

    2 replies

    dutchy_on_a_bike
    dutchy_on_a_bike
    Known Participant
    March 14, 2018

    I have a simliar set up and have the same problems.

    Premiere 12.0.1

    Threadripper 1950X

    Win 10 64x

    MSI 1080ti

    Taichi X399

    64gb RAM

    If I "save as" or even import, Premiere just feezes.

    and I have to use the Task Manager and then restart as the crash

    will keep happening on every re-lauch of Premiere until I restart.

    Mark

      Rameez_Khan
      Rameez_Khan
      Legend
      October 23, 2017

      Hi Peteris Karklins & chili_chick,

      Sorry for your issues!

      • Do you have any third-party plugins installed for Premiere Pro?
      • Does it happen with other menu commands that invokes the Windows Explorer, such as Open Project, Import, Convert Premiere Clip Project... etc?
      • In the past I've seen this happen due to conflicts with background services. Have you tried turning off non-Microsoft services on start-up (also called Clean Boot)?

      Thanks,

      Rameez

      georgiaday1992
      georgiaday1992
      Participant
      October 23, 2017

      Hi,

      Mine has also been crashing as I press Save As.

      It then closes and doesn't save my work. So I have lost multiple projects I have been working on.

      Georgia

      ivj8585
      ivj8585
      Participant
      December 11, 2017

      This has been happening to me. Has it been resolved. If so, what was the issue?

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