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Known Participant
August 2, 2023
Question

Premiere crashing on launch Premiere 23.5 Mac Ventura 13.5

  • August 2, 2023
  • 6 replies
  • 750 views

I've reinstalled Premiere, opened with cache cleared, plugins disabled, etc. (all boxes checked), and it's still crashing on launch. It seems like it's happening at the end of the loading sequence, just as it's about to draw the full interface. I've moved on to Resolve, but I needed to export a ProRes from a Premiere project. Sigh...

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6 replies

nishu_kush
Legend
September 1, 2023

Are you trying to launch it by double-clicking a project file? Can you try opening it by clicking the icon so that it doesn't load the project at launch? Did you see any crash reports?

Let us know, we're here to help.

 

Thanks,

Nishu

Participating Frequently
August 30, 2023

Hi eric10001,

 

Moving it to Discussions for troubleshooting.

Hatherley
Participant
August 30, 2023

I am on macOS Ventura 13.5.1 and Premiere Pro 2023 is crashing regularly and at random times. At launch, just a moment ago. Previously while editing. Total screen freeze. Can't force quit. Requires power off to reboot.

jstrawn
Legend
August 3, 2023

@eric10001 Did you send in your Crash Report(s)? If so, can you send me a private message with the Adobe ID you were using when the problem happened?

eric10001Author
Known Participant
August 3, 2023

Yes, all boxes checked (including preferences). I'm assuming there isn't a second level of preferences.

MarekMularczyk
Community Expert
Community Expert
November 27, 2023

Is it still crashing on launch?

  

Adobe Community ExpertAdobe Certified Professional
MarekMularczyk
Community Expert
Community Expert
August 2, 2023

Have you tried resetting Premiere preferences?

 

Adobe Community ExpertAdobe Certified Professional
Divine_Marvel16B8
Participating Frequently
November 13, 2023

One can do whatever it will continue to crash. 

MarekMularczyk
Community Expert
Community Expert
November 27, 2023

Why? Are you having lots of crashes?

  

Adobe Community ExpertAdobe Certified Professional