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Luca_FilMotion
Participant
January 9, 2019
Answered

Premiere crush after update 13.0.2

  • January 9, 2019
  • 1 reply
  • 363 views

Hi, when I open any kind of old project, premiere doesn't show on program monitor what I edit in timeline. It's impossible to do any action.

When I try to change the workspace, it crash.

Same for new project. I open Premiere, i create a new project, import clips, and then it's impossible to see in any monitor, timeline doesn't work.

Same on two differents computer.

Macbook pro, late 2017, 2,9 GHz Intel Core i7, 16gb ram, ssd, Radeon Pro 560 4096 MB.

mac osx Mojave 10.14.2 (18C54)

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    Hi luca_filmotion,

    Sorry for the crash issue. Please try the following steps:

    1. Clear all old media cache: FAQ: How to clean (delete or trash) media cache files?

    2. reset the preferences : FAQ: How to reset (trash) preferences in Premiere Pro?

    3. Create a new project(do not open old project) and check the issue.

    Please let us know the status.

    Thanks,

    Vidya

    1 reply

    Vidya Sagar
    Vidya SagarCorrect answer
    Participating Frequently
    January 9, 2019

    Hi luca_filmotion,

    Sorry for the crash issue. Please try the following steps:

    1. Clear all old media cache: FAQ: How to clean (delete or trash) media cache files?

    2. reset the preferences : FAQ: How to reset (trash) preferences in Premiere Pro?

    3. Create a new project(do not open old project) and check the issue.

    Please let us know the status.

    Thanks,

    Vidya

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