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A
Anonymous
October 11, 2018
Question

Premiere does not start

  • October 11, 2018
  • 2 replies
  • 1219 views

Hello guys
Today I wanted to test Adobe Premiere and installed it. Immediately after the first start the only thing that popped up was this "Media Pending " Screen. I tried closing the application and opening it again. Restarting my Laptop. Reinstalling Premiere and also tried to just wait 20 minutes. Nothing worked. Does anybody know a solution?
Thanks in advance!

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 11, 2018

What are your complete laptop specifications?

A
Anonymous
October 12, 2018

Lenovo Ideapad u5300 Touch with i5

GeForce GT 730M

8GB Ram

Intel® Core™ i5 (4. Generation) 4200U Prozessor 2x 1.60 GHz

THank you for your time!

S
Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
October 11, 2018

Hi MrKreuzer,

Sorry to hear that you are facing this issue. Media Pending graphics may appear if Premiere is still trying to load the media or if the preview or the cache files are corrupted. Please try to switch the video renderer in Premiere to Mercury Playback Engine Software Only and then check if it's working. You may refer to this article to know how to switch video renderer in Premiere.

https://forums.adobe.com/thread/2485451

If switching the video renderer is still not helping, then you may try to reset Premiere preferences and clear the cache files and check if it's working properly. You may refer to these articles to know more on resetting preferences and cleaning cache.

How to reset Preference - https://forums.adobe.com/thread/2126506

How to clean Cache - https://forums.adobe.com/thread/2152942

Hope this helps, please let us know if you have any questions.

Regards,

Sumeet Kumar Choubey

A
Anonymous
October 12, 2018

Thank you very much for your help! Unfortunetely nothing of this works.

I couldn't even try to change the rendered because I can't click on anything in Premiere, to close the application I even have to kill the task in the task manager.

I tried the two other methods tho and they also didn't help. Is there anything else I can do?

Again, Thank you for your time!

S
Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
October 12, 2018

Hi Marc Kreuzer,

If Premiere is going in a non-responsive state and you need to close it using the task manager then we may need to check the crash reports ( if generated ) to isolate the cause of this issue. You may try these steps and check for the Faulting Module that could be causing the crash.

  • Please open Event Viewer from the windows start menu.
  • Then in the Event Viewer window click on Windows Logs > Application.
  • On the right side of the window, you will have an option for Actions. Under that click on Filter Current Log.
  • Now In the Filter Current Log window, check the option for Error and then click ok.

This should populate all the logged error reports. Please try to look for Error report corresponding to Premiere Pro in that list.

If you find one, then click on that and go to the general tab. Look for a parameter named Faulting Module Name in this report.

Let us know what is the Faulting Module Name if available in that report.

Regards,

Sumeet Kumar Choubey

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