Premiere does not start after crash

Question

Since the latest update the Media Export Funktion reacted extremely slow, occasionaly even crashing Premiere alltogether. The latest event - I wanted to create a Proxy from a MP4 clip (recorded at 1080p 60 fps 50Mbs - interpreted in Premiere to 30 fps). It took ages for MediaEncoder to start and finaly the System crashed.

I had to restboot my computer, now when trying to open Premiere I get a Premiere Crashreport window. Regardless whether I send that report or not - Premiere just does not start.

Acer Gaming Laptop, intel I7 Processor, 16Mb RAM, Nvidia 1060 graphic card, SSD drives. Latest updates on Windows etc.

Vidya Sagar · Answer

Hi HelmutWR,

Sorry for the trouble. Try running the application as an Administrator using the steps in this article: Run an Adobe program as administrator | Windows 7, Vista

Have you tried to uninstall and reinstall of the app? Uninstall or remove Creative Cloud apps

Learn how to download your Adobe Creative Cloud apps

Thanks,

Vidya

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