Premiere export problem

Hi Jim,

Thanks for sharing the screenshots. The logs suggest Premiere is having trouble reading the clip named IMG_1060.MOV, with repeated frame retrieval errors and low-level exceptions. That clip would be my first suspect.

I'd recommend launching Premiere's Reset Options dialog and clearing the media cache:

1. Quit Premiere Pro.

2. Hold Alt (Windows) or Option (Mac) while launching Premiere Pro.

3. Continue holding the key until the Reset Options dialog appears.

4. Enable Clear Media Cache Files (and optionally reset preferences), then continue launching.

After that, try:

• Exporting without the IMG_1060.MOV clip in the sequence, or

• Transcoding that clip to ProRes or DNxHR and relinking it.

Can you also let us know:

• Your Premiere Pro version

• Your Windows version

• Whether the clip came from a phone, camera, or screen recording

That should help narrow down whether this is a media issue, codec issue, or something system-specific.

Thanks,
Kevin