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Premiere export problem

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All of a sudden I cannot export H.264 (or other) files. I have tried the widely-known and available remedies and nothing works. Files attached.

Would greatly appreciate any suggestions.

TY

Jim M.

jimbowhoAuthor

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ADOBE - Please help with this !!!!!

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caroline_edits

Community Manager

Hey Jim, are you still having this issue?
It looks like your computer does not have the HEVC codec installed, and you are editing HEVC footage. Did you try transcoding your clip before importing?

You can transcode using a free service like Handbrake.fr

Try importing it after you transcode and let us know.

Caroline

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jimbowhoAuthor

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TY Caroline. Yes I am still having issue. Transcoding does not work. Nothing has so far. I’m now getting work done in Davinci Resolve.

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jimbowhoAuthor

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Also, removing that clip doesn’t lead to a successful export either.

TY!

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S

Sumeet Kumar Choubey

Community Manager

Hi Jim,

Is this happening only when exporting to H.264, or does it occur with other formats as well?

Thanks,
Sumeet

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jimbowhoAuthor

Participating Frequently

Others too.

TY!

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K

Kevin-Monahan

Community Manager

Hi Jim,

Thanks for sharing the screenshots. The logs suggest Premiere is having trouble reading the clip named IMG_1060.MOV, with repeated frame retrieval errors and low-level exceptions. That clip would be my first suspect.

I'd recommend launching Premiere's Reset Options dialog and clearing the media cache:

Quit Premiere Pro.
Hold Alt (Windows) or Option (Mac) while launching Premiere Pro.
Continue holding the key until the Reset Options dialog appears.
Enable Clear Media Cache Files (and optionally reset preferences), then continue launching.

After that, try:

Exporting without the IMG_1060.MOV clip in the sequence, or
Transcoding that clip to ProRes or DNxHR and relinking it.

Can you also let us know:

Your Premiere Pro version
Your Windows version
Whether the clip came from a phone, camera, or screen recording

That should help narrow down whether this is a media issue, codec issue, or something system-specific.

Thanks,
Kevin

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jimbowhoAuthor

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Thank you Kevin.

Neither clearing media cache or transcoding worked. Still getting the error message on the right above. (I also always get an error message upon opening a project “Low level exception error Windows\SysWOW64 codec64.dll (Get AVICodecs)” This has not hampered me)

Windows 11 Pro

Premiere 26.3 (Build 93)

Clip from iPhone 17 Pro Max

TY!!!

Jim

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