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udijw
Participant
October 8, 2018
Answered

Premiere Freeze When lumetri color changes

  • October 8, 2018
  • 4 replies
  • 2775 views

Hello,

Lately, I tried to use Picture Profile and enhance the dynamic range. When I'm uploading a 4k footage I proxy to 720P and edit on that - but when I open the color workspace and go to "Lumetri Scope" and tried to change the shadows\highlights\midtones Adobe freezes the computer....

If you have any ideas for how to fix that I'll be happy!

I tried to delete all workspaces (documents -> Adobe -> Premiere Pro -> 12.0 -> Profile-****) and start Premiere all over again, I think I have tried uninstall also

I have the Dell Inspiron 7577

I7-7700-HQ

16 GB RAM

GeForece GTX 1050 Ti

    This topic has been closed for replies.
    Correct answer Sumeet_Kumar_Choubey

    Hi udijw,

    If switching to the Mercury Playback Engine Software Only mode worked, then it could be an issue related to GPU accelerated renderer which is mostly caused due to the driver issues. You may try doing a clean installation of NVIDIA driver and check if that helps.

    You may refer to this link to know more on the clean installation of NVIDIA drivers.

    Clean installation of Nvidia drivers - Ubisoft Support

    Regards,

    Sumeet

    4 replies

    A
    Abhinandh5C4C
    Participant
    July 25, 2021

    change the playback to 1/2, 1/4or 1/8 if you select 1/8 it will play very smoothly if you select 1/2 it may be some lag

     

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    November 8, 2018

    Hi udijw,

    Did you get things working with a clean reinstallation of drivers?

    Let us know,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    U
    udijwAuthor
    Participant
    November 11, 2018

    Forgot to update - reinstalling Nvidia drivers helped for this problem 

    E
    eawood_
    Inspiring
    October 10, 2018

    if the above comment doesn't help (it sounds iek that could be your problem but IF) --> make sure you have the latest update of premiere. this happened to me a lot when going into color correction one time and i realized it was simply because i didn't have the newest premiere update on my laptop. just make sure everythings up to date inclduing your computer software (MAC- IOS sierra, or whatever you use for PC)

    S
    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    October 10, 2018

    Hi udijw,

    Sorry to hear that you are facing this issue. Please try to switch the video renderer in Premiere to Mercury Playback Engine Software Only and then check if it's working. You may refer to this article to know how to switch video renderer in Premiere.

    https://forums.adobe.com/thread/2485451

    If switching the video renderer is still not helping, then you may try to reset Premiere preferences and clear the cache files and check if it's working properly. You may refer to these articles to know more on resetting preferences and cleaning cache.

    Hope this helps, please let us know if you have any questions.

    Regards

    Sumeet Kumar Choubey

      U
      udijwAuthor
      Participant
      October 14, 2018

      Switching to Software only worked - but I can't work like that.,, I have graphic card for fast things up

      S
      Adobe Employee
      Sumeet_Kumar_ChoubeyCorrect answer
      Adobe Employee
      October 16, 2018

      Hi udijw,

      If switching to the Mercury Playback Engine Software Only mode worked, then it could be an issue related to GPU accelerated renderer which is mostly caused due to the driver issues. You may try doing a clean installation of NVIDIA driver and check if that helps.

      You may refer to this link to know more on the clean installation of NVIDIA drivers.

      Clean installation of Nvidia drivers - Ubisoft Support

      Regards,

      Sumeet

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