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nickf41678110
Participant
January 9, 2018
Answered

Premiere mutes sound from background apps

  • January 9, 2018
  • 3 replies
  • 9543 views

Hi,

For work I edit a lot of things without sound, and I want to listen to music whilst doing it.

It doesn't matter if I play the music through iTunes, Spotify or YouTube, whenever I open my Premiere tab it sort of muffles it.

I'm not sure for a correct term, but the sound quality is much lower, as is the volume. I don't experience this with any other app.

If I toggle between Spotify and Premiere it goes from normal to muffled, so the problem is clearly with Premiere.

It might be Premiere 'helping me' by making the sound in the video more easily to hear, but I really don't want that.

Does anybody know how to turn this off?

I'm on a high end Acer, Windows 10.

Nick

This topic has been closed for replies.
Correct answer excited_Genie16B8

OK.

Change the Default Input to None.  Restart PP.  Report back.

3 replies

Participant
August 24, 2021

im having the same issue and it doesnt work still

 

Kevin-Monahan
Community Manager
Community Manager
August 24, 2021

Hakeen,

Running these GPU instensive web apps can interfere with Premiere Pro performance sometimes if the computer is not meeting system requirements. What are your system specs? Media specs? Sequence Settings?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
December 19, 2020

by changing device class to MME can also solve the issue.

Legend
January 9, 2018

That's not normal.  Show us your Audio Hardware setup under Edit>Preferences.

nickf41678110
Participant
January 9, 2018

Hope this helps in any way!

excited_Genie16B8Correct answer
Legend
January 9, 2018

OK.

Change the Default Input to None.  Restart PP.  Report back.