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davidharoldwilder
Participant
April 23, 2019
Answered

Premiere no sound

  • April 23, 2019
  • 2 replies
  • 1546 views

I have an issue with no audio from Premiere.

I have levels and no tracks (channels) are muted.

My OS and Premiere are all using the same device (settings are double checked) and the in the past I have been able to rectify this issue temporarily by rebooting, however this is not helping the issue today.

The audio is 100% fine using every other program on my system.

Does anyone have any advice for things for me to try (I have already tried a 3rd party external audio device and it acted the same so I am assuming it is a Premiere issue.

Below is my system specs:

Imac pro Mojave 10.14.4

iMac Pro (2017)

2.3 GHz Intel Xeon W

128 GB 2666 MHz DDR

Radeon Pro Vega 64 16 GB

    This topic has been closed for replies.
    Correct answer Christian.Z

    Does this issue happen in a specific project? or have you lost Audio for good?

    Can you try trashing preferences? (hold option + Shift and launch premiere)

    Is everything updated? what version of premiere are you running?

    Can you try toggling both mute and solo buttons and see if it helps?

    2 replies

    H
    hannini900
    Participant
    September 13, 2020

    Hello,

    I have tried uninstalling and reinstalling. My PC does not recognise Premieres audio output.

     

    Every other adobe works fine.

    Please help I have a HP zbook 15U G6

    16GB RAM

     

     

    Christian.Z
    Community Expert
    Christian.ZCommunity ExpertCorrect answer
    Community Expert
    April 23, 2019

    Does this issue happen in a specific project? or have you lost Audio for good?

    Can you try trashing preferences? (hold option + Shift and launch premiere)

    Is everything updated? what version of premiere are you running?

    Can you try toggling both mute and solo buttons and see if it helps?

    D
    davidharoldwilderAuthor
    Participant
    April 23, 2019

    Fixed:

    Withe the help of Adobe online support...dumped a bunch of preferences. They will send me the file so I can track. Thanks

    B
    benoitl14082233
    Participant
    April 3, 2020

    hello

    how have u fix your sound problem on Premiere please?

     

    i'm french and don't understand the meaning of the issue solving above... 'dumped a bunch of preferences'  ?

    and "they (adobe?) will send me the file so I can track"

     

    thk u

    ben

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